Senior Program Manager, RBS : Cost to Serve

Amazon strives to be Earth's most customer-centric company, where customers can find and discover anything they want to buy online. Retail Business Services (RBS) accelerates Amazon's growth by improving customer and Selling Partner (SP) experiences, while optimizing costs across Stores WW. RBS operates at the intersection of retail, operations, technology, and finance, ensuring Amazon's systems and processes scale reliably while maintaining a high-quality customer and selling-partner experience.

Cost to Serve (CtS) is a specialized organization within RBS focused on improving Amazon's per-unit economics across the global supply chain. CtS operates on two pillars: defect identification and defect elimination. The UDE Governance team builds mechanisms that enable standardized tracking and reporting of upstream defect elimination (UDE) outcomes - improving cost visibility, strengthening operational metric visibility, and enabling consistent governance across high-impact cost categories.

Amazon's RBS CtS organization is seeking an experienced Senior Program Manager to lead the charter for establishing governance mechanisms and automating them through AI-powered solutions. This role serves as the primary business point of contact, engaging with RBS and Retail/FBA/Ops Finance teams to: (i) Identify improvement opportunities in UDE reporting for cost-out delivery (ii) Define the right input metrics to track operational benefits delivered by cost-out projects and (iii) standardize reporting methodologies, terminologies, and formats across teams. Once these standards are established, this leader will drive automation of the end-to-end reporting journey by coordinating with RBS Tech and Analytics teams. These automations are aimed at improving productivity of PMs across RBS by 30%. Final delivery is a world-class UDE MBR P0 reporting that is traceable to P&L - presenting a holistic view of output and input metrics for each individual cost out project.

This leader will define the project roadmap, engage with business and Finance leaders to align on reporting requirements, own the working-backward plan, and architect the automation framework. The ideal candidate is equally comfortable managing technical product delivery and presenting program health to Director-level leadership, with the judgment to navigate ambiguity in a fast-moving, high-visibility space.

Why You’ll Love This Role

• High Impact at Scale: You'll lead accurate reporting of cost out projects for the entire RBS Org.
• Build with Tech: Serve as the key business voice shaping an AI-powered automation solution that has the potential to be replicated across several Amazon orgs.
• Leadership Visibility: Own updates to senior leaders across business and Finance teams with direct influence on how the organization invests in automation long-term. Key job responsibilities
• Business/Tech Partnership & Requirements Definition: Serve as the primary business counterpart to the analytics and tech teams.
• Working Backward Planning: Own the milestone delivery plan for above two projects. Identify risks early, adjust plans proactively, and maintain credible path-to-green narratives for leadership.
• BA Team Oversight: Manage the Business Analysts who develop MLP of the products. Iteratively capture feedbacks from Stores leaders and ensure the feedback mechanism runs smoothly, quality standards are maintained, and BAs are effectively translating domain expertise into product development.
• Quality & Trade-off Decisions: Hold a high bar on output quality. When design or quality blockers arise, make trade-off decisions that balance speed, accuracy, and adoption - escalating to senior leaders for significant calls.

Basic qualifications

- 5+ years of program or project management experience

- 5+ years of managing stakeholders in cross-functional project experience

- Experience working cross functionally with tech and non-tech teams

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Bachelor's degree

Preferred qualifications

- 2+ years of leading large complex programs experience

- Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field

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