Senior Program Manager, Seller Fees Science & Tech

The Fee Strategy Operations team is seeking an experienced, enthusiastic, and diligent Program Manager to drive cross-functional go-to-market (GTM) execution for fee and incentive launches across Amazon's worldwide marketplace. This role sits at the intersection of strategy and execution-partnering with Fee Strategy, Product, Operations, Legal, Seller Communications, and regional stakeholders to ensure seamless delivery of fee/incentive changes to Sellers globally. This role provides the unique opportunity of managing billion dollar incentive programs across stores and drive seller success.

Our environment is fast-paced and demands a self-starter who is detail-oriented, analytical, and comfortable navigating ambiguity across multiple teams, partners, and levels of management. You will own end-to-end program delivery, understand business problems at a strategic level, and have the ability to prevent or mitigate the consequences of poor business decisions. As the program owner, you will look at the bigger business picture, drive outcomes by understanding relevant business requirements, and deliver results with minimal oversight.

Key job responsibilities

Cross-Functional Partnership & Stakeholder Management

Partner with worldwide cross-functional teams to align GTM strategy, timelines, and deliverables for fee and incentive launches and changes. Collaborate closely with Fee Strategy Product Managers to understand GTM requirements, translate them into actionable work-backwards plans, and drive execution of GTM activities across all fee/incentive types. Act as the primary liaison between Fee Strategy and WW partner teams-Country Fees POCs, GPO, Legal, Science, Seller Communications, Reporting, and Operations-to track, report, and monitor launch readiness, central content readiness, country teams' readiness, announcement plans, and cross-team alignment. Develop working-backwards plans and establish mechanisms to track, monitor, and report on GTM execution and launch readiness.

GTM Execution & Content Management

Identify and deliver updates to Seller-facing communications (SeCe), partnering with Country Fees POCs and partner teams to prepare and align on internal content and readiness for launches and changes. Manage end-to-end delivery of content updates for BRDs, TRDs, ARDs, Help Pages, Paragon SOPs, and country/partner teams' internal readiness for all fee/incentive types, following the GTM Launch Playbook. Maintain a centralized repository of Seller-facing content resources and internal launch documentation, managing ongoing content updates throughout the year while ensuring accuracy and version control.

Process Development & Operational Excellence

Build and implement program mechanisms to drive GTM execution, collect Seller Voice of Seller (VOS) feedback, define program performance metrics, synthesize insights, and share actionable summaries with product teams. Perform fee/incentive change validation activities, report observations and discrepancies to Product and Tech teams, and drive resolution to closure.

Program Leadership

Execute high-priority, cross-functional, high-impact projects self-sufficiently with minimal oversight. Solve complex, ambiguous problems independently by applying sound judgment, data-driven analysis, and structured thinking. Identify process gaps and proactively propose scalable solutions that improve efficiency and reduce operational risk. Analyze the overall program performance and drive program roadmap with product.

A day in the life

As a Senior Program Manager in Fee Strategy Operations, you operate at the intersection of strategy and execution. Your day involves leading cross-functional syncs with Fee Strategy PMs, Country Fees POCs, GPO, Legal, Seller Communications, and Operations to align on launch readiness, resolve blockers, and confirm content and announcement timelines across regions. You manage hands-on deliverables-reviewing and updating Help Pages and Paragon SOPs in the centralized content repository, tracking program documentation completion and updates, performing fee change validations against Seller-facing surfaces, and escalating discrepancies to Tech/Product teams for resolution. Equally, you invest time in building scalable mechanisms-developing work-backwards plans for newly approved fee/incentive changes, synthesizing Seller VOS feedback into actionable insights for product teams, and refining the GTM playbook based on lessons learned from prior cycles. You independently manage ambiguity across 6+ partner teams spanning multiple geographies, drive cross-functional alignment without authority, and deliver results with minimal oversight-balancing strategic coordination with operational rigor every single day. You monitor the performance of the program, identify gaps, and work with country team to improve key conversion and selection metric.

Basic qualifications

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- 4+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience

Preferred qualifications

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Experience working cross functionally with tech and non-tech teams

- Experience managing competing priorities across a wide range of stakeholders

- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership

- Experience with go-to-market planning, launch execution, or operational readiness programs

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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