Senior Technical Program Manager, Devices Software and Services

Do you want to drive large-scale programs that deliver measurable infrastructure optimization and peak readiness across hundreds of services powering hundreds of millions of Amazon devices? Do you want to use AI to scale your impact and automate program execution along the way? If so, we want to talk to you.

The Devices Software and Services (DS2) team is seeking a Senior Technical Program Manager to lead large-scale, highly visible programs that span every Devices product line and demand cross-org influence at the executive level. These programs are Memory Optimization and Peak Readiness. Memory Optimization reduces memory consumption across Devices fleets through code optimization, JVM tuning, instance-family migration, and rightsizing, using AI to surface candidates from fleet telemetry and accelerate the analysis-to-action cycle. Peak Readiness is the cross-Devices Q4 Peak program covering service scaling, resiliency testing, operational readiness campaigns, and coordinated game days across hundreds of services, using AI to scale beyond manual coordination and automate execution.

DS2 owns the platform layer beneath every Kindle, Echo, Fire TV, and Fire Tablet sold worldwide. We own device identity, registration, OTA updates, telemetry, cloud-to-device messaging, and lifecycle management for hundreds of millions of devices. As the horizontal organization across the Devices portfolio, DS2 also leads flagship programs spanning multiple product lines, including infrastructure optimization and efficiency, next-gen authentication implementations, and software regulatory compliance.

If you'd like to join us, here are some skills that are key to success in this role:

Excellent oral and written communication skills, with strong analytical and problem-solving skills

Well-developed organizational skills and a successful track record of coordinating between multiple project stakeholders, TPMs, and software development teams

Foster a culture of candor and respect, facilitating communication at all levels

Effective negotiation skills; able to make smart trade-offs (e.g., time vs. effort vs. cost), drive appropriate schedules, and readjust priorities to ensure the right customer, technology, and engineering outcomes

Ability to deliver results and balance short-term goals against long-term outcomes

Key job responsibilities

Deliver high-priority and high-visibility goals spanning multiple organizations

Drive monthly and quarterly business reviews and provide program updates to leaders 3 levels above

Influence organization roadmap priorities and technical direction

Represent difficult trade-off decisions and solutions clearly to leaders up to 3 levels above, helping them understand options

Manage cross-functional and cross-organization communication to keep stakeholders informed and aligned

Guide technical direction and decisions to deliver solutions that meet Amazon's high standards for customer satisfaction, efficiency, stability, scalability, simplicity, and operational excellence

Basic qualifications

- 7+ years of working directly with engineering teams experience

- 5+ years of technical product or program management experience

- 3+ years of software development experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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