Senior Technical Program Manager, Network Firewall, NAT Gateway

AWS Network Firewall, NAT gateway, Network Load Balancer (NLB), and Gateway Load Balancer (GWLB) sit in the data path for a large share of AWS customer traffic. Customers rely on them to secure, translate, and distribute traffic at global scale. We're looking for a Senior Technical Program Manager (Sr. TPM) who can break down complex, ambiguous problems and has a strong drive to deliver.

In this role, you'll own programs across a portfolio of network services where availability, security, and performance are essential. You'll set a high bar for operational and engineering excellence. You'll be a hands-on, pragmatic problem solver who can weigh trade-offs between competing priorities. You'll do well in a fast-moving environment with complex cross-team dependencies, where ambiguity is normal and creative solutions are expected.

Key job responsibilities

As the Sr. TPM for Network Firewall, NAT gateway, and Load Balancers, you'll work with engineering, product management, security, and senior leadership to raise the bar on how these services are built, launched, and operated. You will:

* Lead end-to-end technical programs across the portfolio, including feature launches, infrastructure and fleet improvements, and multi-team initiatives that span several services.

* Drive security and compliance programs, working with internal security and audit teams to find gaps, set priorities for fixes, and track them to completion.

* Align engineering teams on how to architect, plan, and implement improvements and new programs, especially where work cuts across service boundaries.

* Translate business strategy into technical requirements, with clear milestones, owners, and timelines, using both technical and business judgment.

* Raise the operational bar by driving availability, resilience, and operational-readiness programs, and by turning lessons from operational events into lasting mechanisms.

* Partner across functions with Product Management, UX, engineering, security, and leadership to give customers a secure, reliable, high-performance networking experience.

* Think big and look around corners by leading long-range planning and making sure the organization invests in the right areas for the long term.

* Own complex dependencies, including cross-team requirements, release schedules, regional expansion, and trade-off decisions, and communicate status and risks clearly to senior leadership.

A day in the life

You'll spend your time where the portfolio's hardest problems meet. On a given day you might run a launch-readiness review for a new Network Firewall capability, align NLB and GWLB engineering teams on a shared infrastructure dependency, review progress on a security remediation program with audit partners, and write a document that frames a multi-year investment for leadership. You'll work closely with engineers and principal technologists, and you'll be trusted to make calls, unblock teams, and keep programs moving.

Basic qualifications

- 5+ years of technical product or program management experience

- 7+ years of working directly with engineering teams experience

- 3+ years of software development experience

- 5+ years of technical program management working directly with software engineering teams experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 148,700.00 - 201,200.00 USD annually