Senior Technical Program Manager (TPM), Items and Offers Platform - Offers

Our systems are at the core of Amazon.com. We serve the product and offering catalog containing billions of records, and we are the authority for product information, including availability and price. Our systems respond to billions of requests per day that power the Amazon shopping experiences and other customer interfaces, such as Amazon Shopping App, Kindle, Wholefoods, Amazon Fresh and Amazon Alexa. We get more traffic than most other Amazon systems and most requests are handled within a few milliseconds.

We are regularly challenged by new business use-cases that bring in high levels of ambiguity and competing priorities. Our team has been instrumental in launching high-impact customer features, such as "Buy For Me" that helps customers discover and seamlessly purchase select products from other brands’ sites if those items are not currently sold in Amazon’s store. We also helped launch "Amazon Now", with its own shopping experience, search, cart, and checkout so customers can get essential everyday items delivered to them in minutes. By building segmented offers, we helped Amazon provide sub-same-day delivery to our customers and achieve the fastest delivery speeds in the US last year. We are also tackling the challenge of implementing regional pricing that scales to meet the unique needs of diverse markets, ensuring our customers receive fair and competitive prices no matter where they are located.

While large-scale, high-throughput, low-latency systems are common at Amazon, the services operated by this team differentiate themselves by being the top-traffic serving systems, serving hundreds of trillions of requests per day, supporting 1 billion transactions per second in single-digit millisecond latencies. These systems source data from many data sources and execute logic to determine buyability of the items in the Amazon catalog, which is consumed by hundreds of systems.

In this role, you will participate in all parts of the software development process, from collaborating with customers to understand their needs, to design, to executing that design in a scalable and extensible way. You will have the opportunity to solve hard problems and help the business grow. Successful candidates are passionate about translating high-level, ambiguous business goals to software platforms that enable multiple businesses.

Key job responsibilities

You must be able to:

- Interact with Project Sponsors, other Technical Program Managers, and multiple development teams to define and deliver complex cross-functional projects.

- Drive large scale projects spanning teams across Amazon from inception to conclusion, create the roadmap, define user stories, research appropriate technical solutions.

- Clearly communicate roadmap, plans and project status to management and key technical and business stakeholders.

- Work closely with the software development team on delivering high-quality solutions, and provide guidance regarding architecture, design, and priorities.

- Engage with other teams across Amazon to evangelize the team and your projects, to build relationships and help identify existing technologies that can be leveraged to meet your team’s goals.

- Identify, assess and mitigate risks, provide escalation management, anticipate and make trade-offs balancing the business needs versus constraints.

- Create, maintain and disseminate project information to stakeholders.

Basic qualifications

- 5+ years of technical product or program management experience

- 7+ years of working directly with engineering teams experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- Experience owning/driving roadmap strategy and definition

Preferred qualifications

- Bachelor's degree in engineering, computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually