Sr. Account Manager, Private Brand

Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million sellers have been using this Marketplace service today. Amazon is developing infrastructure to support this growth, particularly in the booming cross-border selling area.

Project DeLorean is a nascent but fast-expanding Basic Licensed program that recruits China-based Selling Partners (SPs) to design, source, and sell products under Amazon's owned brand licenses (e.g., Amazon Essentials) across Amazon's Global marketplaces. The program combines Amazon's brand equity and demand signals with the manufacturing and operational strengths of top CN sellers - unlocking a differentiated, high-selection, high-quality product pipeline for Amazon customers while opening a new growth avenue for Selling Partners.

In this context, the Project DeLorean team is seeking an experienced Account Manager who will work closely with licensed SPs to onboard them into the program, drive selection and business performance, and provide 1:1 consultancy to maximize the success of their DeLorean portfolio. You will own the end-to-end SP relationship - from Onboarding, Selection, to ongoing performance management - while delivering a first-class level of service for SP satisfaction.

The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Become a thought leader in defining success criteria and understanding the business needs of licensed sellers operating under a brand-licensed model in an ever-changing environment. Manage all aspects of the client relationship for the highest standard of seller experience across the DeLorean onboarding-to-growth lifecycle.

Key job responsibilities

1. Seller recruitment & onboarding - Identify, recruit, and onboard high-potential CN SPs into the DeLorean program; guide them through licensing requirements, program mechanics, and the product-development workflow.

2. Selection strategy - Partner with selection/PM teams to drive selection decisions; use data and category insight to prioritize the right products for the right sellers and marketplaces.

3. Deep-dive performance diagnosis - Conduct deep-dive analysis on key factors affecting SP performance, diagnose root causes, and provide actionable plans spanning (a) operational improvements, (b) product development, and (c) process improvement.

4. Voice of Seller & growth planning - Identify key business opportunities through Voice of Seller and data analysis, and manage SPs toward a growth plan.

5. Program execution - Implement account management best practices and SOPs into the DeLorean business-development framework; support OP1 planning inputs and revenue-model tracking for your SP portfolio.

6. Cross-functional innovation - Collaborate with PM / Central teams to drive product, feature, service, and process innovations that further improve SP business and SP satisfaction, and feed category insight back to scale program growth.

About the team

The Account Manager (AM) provides value-added services with holistic account management support, including: 1) onboarding SPs into the DeLorean program and guiding them through licensing and the product-development workflow; 2) monitoring and maintaining performance, and working with sellers to improve it; 3) proactively identifying and addressing issues that may impact selection launch or revenue generation; and 4) working across all relevant cross-functional areas (PM, selection, Ops, legal/brand) to guarantee effective communication, implementation, and execution of objectives.

Basic qualifications

- 6+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience

- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions

- Experience analyzing data and best practices to assess performance drivers

- Bachelor's degree or above

Preferred qualifications

- MBA

- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights

- Experience in customer-facing product development and product management, including defining, launching, and optimizing product and services

- Familiarity with cross-border selling and the CN Global Selling seller base

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