Sr Product Manager (Tech), SCOT-AIM

Amazon’s SCOT-BizOps AI team is looking for an experienced Sr Product Manager (Tech) to conceptualize, articulate, and develop state of the art technology to measure and improve the shopping experience of every Amazon customer. The BizOps-AI team is a part of Amazon’s Supply Chain Optimization Technology (SCOT) organization, whose charter is to deliver the best possible customer experience and improve supply chain outcomes while maximizing the return on our inventory investment, fulfillment assets, and transportation network. We are never satisfied with the status quo and are convinced that there is always opportunity to innovate on behalf of customers.

Unlike brick and mortar stores where it is challenging to capture customer interest in a product unless they actually purchase the item, e-commerce offers the unique advantage of capturing customer "glance views" even if they don't convert to sales. Glance views, or GVs, are a leading indicator of potential future demand and allow us to capture a comprehensive set of data points (eg. price, delivery speed) to understand what we showed the customer and the resultant customer behavior. Amazon uses GV data to metricize and improve key performance indicators for customer experience like availability and promised delivery speed.

The person in this role will own Tier-1 CX and Supply chain metrics that provide stakeholders across Amazon with deep insights to identify and resolve defects. These metrics answer questions like: Was Amazon in stock on an item when customers were viewing it? Was the inventory in a location from where it could be immediately picked, packed, and shipped out to the customer? If not, what was the root cause? Your products will simplify the Business operations associated with these metrics, right from extracting insights from data, identifying opportunities for improvement, working with partner teams to deliver automated and scalable solutions, and providing regular performance/progress updates to stakeholders. You will build AI-powered solutions to automate repetitive tasks such as insight generation, identifying defects, debugging issues, developing/improving solutions for new use-cases and deploying fixes in production. This will involve managing the data infrastructure, software applications and CX interfaces.

The products you build will have a worldwide user base, spanning across multiple organizations that play a role in Amazon’s supply chain and the shopping experience we deliver to customer. You will own the process of first understanding what information is valuable to our internal customers and then working closely with our business intelligence, data engineering, and research science teams to deliver products that meet our customers’ needs in the long term. You will always be challenged to think several steps ahead so that the solutions you are building today will scale well with future growth and without adding excessive operational overhead. You will help define the product roadmap, serve as the voice of the customer, and champion your products across Amazon. You will work with worldwide retail category and supply chain operations teams, in-house scientists, other product managers, and software teams to define new features and products. You will analyze the potential customer and financial impacts, select the most promising ideas, prioritize them, and create a cohesive roadmap that makes the best use of available resources. You will also evangelize new features to our internal customers, working to accelerate feature adoption, track the realized impacts, and communicate results with senior leadership.

This is a highly visible role and will require regular interaction and communication with senior leaders. You must have the experience and capability to prepare documentation for senior executives and align your roadmap with Amazon’s strategic objectives. Excellent written and verbal communication skills are a necessity. Successful candidates should excel at diving into data in order to analyze problems and implement simple, long term solutions. You will have the opportunity to thrive in a highly collaborative, creative, analytical, and fast-paced environment oriented around building the world’s most flexible and effective supply chain management technology.

Key job responsibilities

- Work with internal customers to understand their use cases and their existing solutions. Drive requirements definition, UI design, feature development priority, and product adoption/effectiveness.

- Collaborate with your engineering and business teams to drive the product roadmaps.

- Define product strategy and vision, and own the product roadmap and related literature.

- Address bottlenecks, identify inefficiencies, anticipate and make tradeoffs; balance the business and customers’ needs versus technical constraints.

- Own production of business metrics for Availability data-products- detecting anomalies, deep long-term trends and insight generation.

- Lead technical product development for new strategic initiatives.

- Own Business Requirement Documents, User Stories, Use Cases, and Product Strategy documents.

- Evaluate technical solutions with alternatives and decompose significantly complex problems into concise and effective technical propositions.

- Partner with multiple tech and product teams across multiple locations with varying sets of priorities to ensure a timely delivery of the solution.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

- Medical, Dental, and Vision Coverage

- Maternity and Parental Leave Options

- Paid Time Off (PTO)

- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic qualifications

- Bachelor's degree

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- Experience managing technical products or online services

- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

- 5+ years of product or program management, product marketing, business development or technology experience

Preferred qualifications

- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 151,200.00 - 204,600.00 USD annually