Sr. Site Technical Manager, Device Postponement Operations (DPO)

At Amazon Devices & Services, we imagine the future, and then create it. Join brilliant minds to build new categories of technology that become part of everyone's everyday life. Together, we create connected experiences that transform lives, communities, and the world with our work.

The Senior Site Technical Manager (STM) is responsible for qualification and validation of assembly, test, and pack out processes for Amazon’s Devices Products in a multi-product, automation-focused factory. STMs troubleshoot and resolve technical, material, and process issues, oversee assembly and packout processes, drive cost, process, and yield improvements. STMs apply lean methodologies, support site acceptance testing (SAT), and DFx (Design for Automation, Manufacturing, Cost). STMs work closely with Amazon’s Contract Manufacturer (CM) and Amazon’s product design and automation engineers.

Key job responsibilities

As Senior STM, you:

- Lead, Identify, Expedite, and Resolve all technical, operational, material, and quality compliance issues for product final configuration and packout processes in the supplier factory;

- Ensure the CM’s consistent execution of factory, assembly, and packout processes to meet established quality protocols;

- Review and approve the CM engineering team’s standard operating procedures, assembly process, line qualification, line balancing, process yield improvements;

- Identify required assembly & test fixtures for new and existing products;

- Identify and drive continuous quality improvement and cost reduction goals.

A day in the life

The STM will be actively engaged in managing the factory and its processes to ensure products are packed out on time and at or above the high Amazon quality bar. The STM will be on the factory floor working with suppliers and operators, monitoring the performance of packout lines, and identifying ideas for continuous improvement. As new programs are introduced to the site, the STM will play a key role in identifying the quality and manufacturing processes to aid in scoping work and cost. And as issues arise, the STM will be the key leader to bring together all the technical resources needed to quickly diagnose, triage, contain, fix, and restore services to enable the site to meet its on-time delivery goals.

About the team

Device Postponement Operations (DPO) is Amazon Lab126’s team responsible for in-region postponement, customization, and pack-out of Amazon’s innovative devices. We finalize the assembly of devices using automated assembly and pack-out lines so that Amazon can customize products to meet just-in-time demand. We enable Amazon to deliver very quickly to our customers the right configuration of a product at low cost and high quality.

Amazon’s Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Lab126 have produced groundbreaking devices like Fire TV, the Echo Family of products, and Astro. We deliver delightfully unique Amazon experiences, giving customers instant access to everything, digital, or physical.

Basic qualifications

- Bachelor's degree in Industrial, Mechanical, Civil Engineering or other related discipline

- Manufacturing knowledge and relevant work experience in Supplier Quality, Product Quality, or Product Reliability

- National Examination Board in Occupational Safety and Health (NEBOSH) National General Certificate or Diploma

- Demonstrated experience with lean and quality concepts, tools, and methods such as 8D, DOE, COE, FMEA, fishbone diagrams, 5Whys, etc., lean-six sigma and kaizen events

- Experience as on-site lead for high-volume manufacturing and packout, leading issue resolution, and assembly and process development and qualification

Preferred qualifications

- Master’s degree in Industrial, Mechanical, or Mechatronics

- Technical PM or Operations PM experience as on-site lead for high-volume manufacturing and packout, leading issue resolution, and assembly and process development and qualification

- Several years’ experience in operations, working with and managing OEM/CM suppliers, throughout the product life cycle from Concept to EOL

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.