Director, Digital Transformation (Telecom)

Digital Transformation Consultant (Telecom)

About the Role

We're hiring a Digital Transformation Consultant to lead strategic advisory engagements for the telecom industry, with a focus on digital channel shift, personalization, and digital B2B growth initiatives. This role owns the strategic point of view for client-side digital transformation programs, translates data and business metrics into executive-level narrative, and stays engaged through implementation - not just strategy delivery.

Responsibilities

Strategic Advisory & Program Ownership

• Own the strategic point of view on client digital growth priorities, including Net-Adds growth, digital mix, funnel optimization, customer identity, personalization and API/partner monetization initiatives.
• Advise clients on identity and fraud-risk architecture, including transitions from credit-bureau-dependent identity models toward network- or API-based identity signals.

Personalization & Journey Design

• Lead personalization transformation engagements to individual user-level segmentation, delivered on compressed timelines rather than multi-year roadmaps.
• Design customer journey and offer architecture, including user-directed experience models, spanning both segmentation strategy and experience design.

Executive Communication & Governance

• Translate business and financial data (ARPU/ARPA trends, retention, digital channel mix) into narratives for executive and board-level audiences.
• Prepare and defend performance, roadmap decisions, and investment tradeoffs under direct questioning from senior client and business leadership.

Implementation & Adoption

• Partner with delivery and technical teams to ensure strategic recommendations are executable and realistically sequenced against organizational and technical constraints.
• Own adoption velocity for newly deployed digital capabilities (AI, personalization, digital channels), and course-correct when adoption lags plan.

Client & Account Growth

• Serve as senior client-facing advisor, building credibility with client digital, marketing, and strategy leadership.
• Independently identify and prioritize strategic opportunities within an existing client relationship, and convert engagements into expanded commercial scope.

Qualifications

• Consulting pedigree from a top-tier strategy or digital transformation firm preferably at Engagement Manager/Senior Manager/Principal level or above.
• Advised clients on areas such as B2B identity/authentication modernization, digital vs. assisted-channel shift economics, multi-touch attribution model and API-based partner monetization.
• Delivered personalization transformation to individual user-level segmentation (not account- or cohort-level only), with implementation completed within compressed timelines.
• Track record of engagements that extended through implementation oversight, not just strategy recommendation and handoff.
• Personally accountable, in at least one engagement, for accelerating client-side adoption of a newly deployed digital capability.
• Demonstrated ability to independently surface and prioritize a client's strategic opportunities mid-engagement, evidenced by specific client examples.
• Strong command of telecom/CSP client economics: ARPU/ARPA modeling, retention/churn analysis, and digital channel-mix economics, sufficient to build and defend a board-level financial narrative independently.
• Working knowledge of monetization and commercial models within telecom, including API/partner integration, platform and ecosystem monetization, data-as-a-service, and usage-based or consumption pricing constructs.

Tools & Skills

• Executive-grade presentation and reporting: structured governance decks, board-level communication
• Drive quarterly and annual strategic roadmap cycles with client leadership, designing and facilitating executive workshops to pressure-test priorities, realign the plan to target KPIs, and hold the program accountable for outcomes delivery.
• Business and financial modeling: ARPU/ARPA, churn/retention, digital channel-mix economics
• Experimentation and analytics tooling: A/B testing platforms, SQL, dashboarding

Preferred Qualifications

• Direct engagement experience with a telecom, cable, or CSP client across funnel optimization, identity, personalization, and digital-channel transformation program.
• History of expanding an existing client relationship's scope or commercial value as a direct result of delivered engagement work.
• MBA or advanced degree.

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information