Strategic Account Manager, OHL

DESCRIPTION

In this role the Strategic Account Manager will manage a set of critical seller accounts which contribute to 20%+ business of the category. He/She will be responsible to develop strong relationships with top sellers in the category and drive improvements in customer facing inputs and achieve category objectives.

Role and Responsibilities:

· Managing the seller relationship by championing the seller’s needs at Amazon. Build strong communication channels at all levels of the seller’s organization, set proper expectations, provide clear status communications, and manage towards a growth plan.

· Managing and driving the growth of the seller’s business: Build and execute on a strategic account plan that delivers on key business opportunities for the seller and Amazon.

· Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.

· Work with sellers to improve operational aspects of their business in providing a great consumer experience.

· Analyzing the business: Conduct deep dive analysis and provide routine executive-level reporting on the seller’s current business and future opportunities. Publish recommendations and action plans based on data.

A day in the life

About the hiring group

Job responsibilities

Key job responsibilities

Own and manage a portfolio of high-value seller accounts contributing 20%+ of category business, driving revenue growth and category objectives through strategic account planning and execution.

Build and nurture trusted relationships with top sellers across all organizational levels, serving as their primary advocate within Amazon while setting clear expectations and delivering proactive status communications.

Develop and execute strategic account plans that identify and capitalize on key business opportunities for both the seller and Amazon, including new product launches and relationship extensions.

Partner cross-functionally with business development, onboarding, and category teams to drive operational improvements that enhance the end-customer experience.

Conduct deep-dive analysis on seller performance, market trends, and growth opportunities; deliver routine executive-level reporting with data-backed recommendations and actionable plans.

Identify and resolve operational bottlenecks in seller workflows, improving inputs such as selection, pricing, fulfillment speed, and catalog quality.

Monitor key performance indicators and proactively course-correct to ensure sellers meet business targets aligned with category goals.

A day in the life

You start the day reviewing seller dashboards and key metrics to prioritize actions. Mornings are spent on calls with top sellers-resolving escalations, aligning on growth plans, and discussing new product launch timelines. You collaborate with cross-functional teams including business development, catalog, and operations to unblock seller issues and drive improvements. Afternoons involve deep-dive analysis, preparing executive reports, and refining account strategies. You balance relationship management with data-driven decision-making, ensuring your sellers deliver a great customer experience while hitting category targets.

About the team

The OHL team is focused on building and scaling Amazon's marketplace by partnering with the most impactful sellers in the category. We are a team of strategic thinkers and relationship builders who thrive on data-driven decision-making and operational excellence. Our mission is to deliver an exceptional customer experience by empowering top sellers to grow their business on Amazon. We work cross-functionally with business development, category, and operations teams in a fast-paced, collaborative environment where ownership and bias for action are at the core of everything we do.

Basic qualifications

- 4+ years of sales or account management experience

- Experience successfully managing dynamic account portfolios

- Experience in analyzing data to drive decisions

- Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers

- Experience working cross functionally across several teams

Preferred qualifications

- Experience working with and managing third party vendors, or experience in Amazon RME (Reliability Maintenance Engineering) or fulfillment operations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.