Technical Account Manager, ES – APJC-ASEAN

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Do you want to help our customers to adopt cloud computing technology, solve the biggest of "big data" problems, work with Internet scale distributed systems and see the impact of your work with happy and successful customers?

Amazon Web Services (AWS) is looking for motivated technologists who have a desire to work in the cloud computing industry where you will build your technical skills as well as learn from top subject matter experts and industry thought leaders. You will partner with customers and several AWS teams to craft highly scalable flexible and resilient cloud architectures that address customer business problems. As a trusted customer advocate the technical account manager will help organizations understand best practices around cloud-based solutions as well as diagnose and reproduce technical issues with our technology products. You will provide ongoing support and technical guidance to help plan and build solutions using best practices and proactively help in keeping your customers' AWS environments operationally healthy. You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS within organizations ranging from new start-ups to large enterprise customers. The ability to connect technology with measurable business value is critical to a technical account manager. This position will require the ability to travel 10% or more as needed.

Key job responsibilities

• Build a strong foundation of knowledge around AWS cloud services and the cloud ecosystem

• Work with customers of all sizes to execute on the Enterprise Support value proposition of AWS

• Assist with operational support needs for customers already using AWS

• Collaborate with experienced technical account managers to craft and share best-practice knowledge amongst the AWS communities

• Act as a technical liaison between customers service engineering teams and support

• Effectively represent AWS within a customer's environment and drive discussions regarding incidents, trade-offs, and risk management A day in the life As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project and launch planning, as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here https://www.youtube.com/watch?v=EBA_8o0F9D0

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role

- 5+ years of technical engineering experience

- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/GenAI/security/applications development in a distributed systems environment

Preferred qualifications

- Experience in customer-facing technical role or internal enterprise support environment

- Strong written and verbal communication skills with ability to explain technical concepts clearly to various audiences

- Experience working with enterprise customers

- Background in operational services or technical support environment

- Hands-on experience with AWS services and/or other cloud platforms (Azure, Google Cloud Platform)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.