Contract & Pricing Operations Analyst

Job Title: Contract & Pricing Operations Analyst

Reports To: Director, Pricing Administration

Location: Columbia, MD / Hybrid (in office Monday-Wednesday or Tuesday-Thursday; Tuesday required)

Turn Everyday Challenges into Smarter Ways of Working

Do you enjoy untangling complex problems, improving the way work gets done, and using technology to make a real difference?

We are looking for a Contract & Pricing Operations Analyst to join Ambu's Pricing Administration team. In this role, you will help keep important contract and pricing work moving while finding better ways to handle the recurring issues behind it. About half of your initial focus will be the monthly Trace Sales cycle - reviewing distributor-submitted sales in Salesforce, resolving customer, contract, eligibility, and pricing exceptions, and helping the team complete the cycle accurately and on time. The rest of your time will be focused on improving the process: spotting patterns, reducing manual work, and proposing practical technology solutions.

This is a strong opportunity for a curious, hands-on problem solver who wants real ownership. You will join a close, collaborative team, learn the healthcare and GPO side of the business, and have the space to grow, stretch, and turn good ideas into better ways of working.

What You'll Do

Keep Critical Operations Moving

• Review third-party distributor sales, investigate exceptions, and help complete the monthly Trace Sales cycle by established deadlines.
• Resolve customer identification, contract eligibility, pricing, GPO affiliation, administrative-fee, rebate, and related commercial issues in Salesforce.
• Support day-to-day GPO contract and pricing administration, including customer eligibility, membership rosters, pricing updates, customer/GPO relationships, and related fee and rebate reporting or reconciliation.

Make the Work Smarter

• Look beyond the immediate issue to understand why errors, rework, or delays keep happening.
• Improve manual processes through clearer workflows, stronger controls, better matching and validation, useful reporting, or automation.
• Bring forward technology ideas and help move them from concept through testing, implementation, and measurement.

Connect Data, Systems, and People

• Use Salesforce, Excel, databases, and other analytical tools to work through complex or imperfect data, connect customer hierarchies and identifiers, and identify meaningful patterns.
• Translate contract and business needs into clear process and system requirements, including enhancements to Salesforce CPQ and related tools.
• Partner with Pricing Administration, Trace Sales, Finance, Sales, Customer Service, Master Data, and technical teams; track trends such as volume, exceptions, rework, processing time, backlog, and errors.

What You'll Bring

Required Qualifications

• Bachelor's degree in Business, Finance, Accounting, Information Systems, Data Analytics, Computer Information Systems, or a related field, or equivalent relevant experience.
• Three to five years of experience in pricing, contracts, sales operations, financial operations, business systems, data analysis, process improvement, or a related area.
• Strong hands-on Salesforce experience. You can investigate data and business scenarios, work through issues, and understand how the system supports an operational process.
• Advanced Excel skills and confidence working with large, detailed, or imperfect datasets.
• A track record of improving a manual or inefficient process and turning problems into practical, sustainable solutions.
• Strong analytical judgment, curiosity, and follow-through, with the ability to balance recurring deadline-driven work and longer-term improvements.
• Clear communication skills and the ability to work effectively across business and technical teams.

Preferred Qualifications

• Experience using SQL, Python, or another query or programming language to investigate data or improve a process.
• Experience working with relational databases, database administration, customer master data, or complex customer hierarchies.
• Experience with Salesforce CPQ, reporting or automation tools, exception reporting, reconciliation, matching, or system enhancements.
• Exposure to contract pricing, indirect sales, rebates, chargebacks, GPOs, or a regulated or manufacturing environment. Healthcare and GPO knowledge are helpful, but they can be learned in the role.

Why Join Ambu?

At Ambu, you will have the chance to solve real operational problems - not just report on them. You will be trusted to learn the work, question what is not working, and help build a better path forward.

In this role, you will:

• Have autonomy to find smarter ways of working and propose the tools or technology that can help.
• See the direct impact of your ideas through fewer errors, less manual effort, stronger controls, and more reliable processes.
• Join a close, collaborative team that shares knowledge, works through challenges together, and values curiosity and follow-through.
• Build healthcare and GPO expertise while stretching your Salesforce, data, process-improvement, and business-partnership skills.

If you are energized by detailed problem-solving and want the freedom to make work better, we'd love to hear from you.