AMCO SA - Application Support Engineer

Application Support Engineer

We’re looking for a Software Support Engineer to provide hands-on technical support, troubleshoot IT systems and applications, and help set up and maintain customer environments. Bring your Linux, SQL, and web technology skills, collaborate in Agile teams, and contribute to innovative projects that impact cities worldwide.

Business Activities:

• Cloud-based Ticketing Systems.
• Smart Cities Solutions.
• Passenger Information Systems.
• Automated Payment Systems and self-service kiosks.
• On-street and Off-street smart parking system.

Your Role:

• Customer support remotely and onsite.
• Understanding of customer’s business needs.
• First setup of customers environment and troubleshooting.
• Monitor, maintain, and troubleshoot IT systems, networks, and applications.
• Provide technical support to internal teams and external stakeholders.
• Identify and resolve system and application issues in a timely manner.
• Assist with system upgrades, patches, and routine maintenance.
• Work with development and operations teams to implement process improvements.
• Maintain documentation for system configurations, procedures, and troubleshooting steps.
• Support incident and problem management processes, ensuring timely resolution of critical issues.
• Stand by support.

Your Profile:

• Bachelor degree in Computer Science or equivalent.
• Excellent communication skills.
• Familiarity with the Linux OS.
• Accuracy and attention to detail.
• Understanding of web technologies such as TCP/IP, HTTPS/SSL, SMTP, DNS etc.
• Experience with SQL databases.
• Written and verbal communication skills in English.
• Ability to travel abroad.
• Fulfilled military obligations.

Soft Skills:

• Experience with Git.
• Experience working within Agile/SCRUM teams.
• Basic knowledge of databases.
• Strong time management and prioritization abilities.

What We Offer:

• The opportunity to work in an innovative environment, contribute to Smart City projects, and grow your skills with a flexible and supportive team.
• The chance to make a real impact on the cities of tomorrow.