Software Support Specialist (German-Speaking)
Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on Oct 6, 2026. AMCS Group scores B on the Alion truth index.
Join our Global Customer Support Team and help customers succeed with the software that powers their operations. The focus of this role is providing the first line of support regarding for our software solutions we provide to our customers. This is a mid-shift role supporting our customers across the EMEA region, and requires fluency in German.
This position requires a passion for support, which includes the correct intake, assignment, and monitoring of various software related requests and issues. We are looking for a professional who loves to operate independently as well as in a team in a complex and diverse environment.
Who We Are
At AMCS, sustainability means business - and careers that create impact. From our roots in Ireland to our teams across Europe, North America and Australasia, we are bringing together ambitious people to help reshape the industries that sustain our world.
What We Build
We build intelligent, cloud-based SaaS solutions that turn complex operations into smarter, more sustainable performance. Powered by AI, data and deep industry expertise, our technology helps customers optimise routes, manage recycling, improve compliance, unlock insight and move faster toward a more efficient, circular future.
Why Join AMCS
Join AMCS and be part of a global team where purpose meets performance. Here, you can grow your career, challenge what’s possible and work on technology that makes a measurable difference - for our customers, our communities and the planet.
What You’ll Do
Provide first line support to customers for incidents / requests for AMCS customer base and ensure that all calls/responses meet AMCS Quality standards and KPI’s.
Address and resolve incoming application questions and incidents from end users
Document all pertinent end user identification information in our CRM database
Ability to perform root-cause analysis on recurring system issues
Record, track, and document the problem-solving process
Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues
What You Bring
Fluent German speaker (written and spoken) required, to support our EMEA customer base.
Experience in a customer facing role is desirable but not essential.
You can operate independently as well as in a team.
You have excellent communication skills (written as well as spoke). You are not shy to keep asking questions to our customers in order to get to the bottom of things for a flawless intake.
Strong understanding of the Microsoft Office Suite
Good understanding of Cloud Computing (Azure)
You must have the ability to manage multiple workstreams (Calls and Support portal cases) and ensure all daily responsibilities are fulfilled
You have excellent analytical skills.
You are customer focused.
Nice to Have
Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or equivalent experience
Experience in the Microsoft Azure portal, including Application Insights
Some knowledge of C++, HTML, and Crystal Reports.
TCP/IP Networking knowledge and troubleshooting.
Generic knowledge or experience about/with ERP software.
Experience with Waste & Recycling processes or industry.
Azure Fundamentals certification
ITIL v3 or v4 Foundations certification
Experience operating under an agile release delivery methodology.
Join our mission for a sustainable future and enjoy these benefits:
Health insurance for you and up to three dependents from Day 1
Hybrid work setup
Convenient shuttle service
Complimentary on-site food and coffee
Allowances
25 days of leave
Access to a learning platform for skill training with progress tracking
Ready to Make an Impact?
At AMCS, your work helps businesses operate more efficiently while contributing to a more sustainable future. If you are passionate about technology, innovation, and creating solutions that matter, we would love to hear from you.