TECHNICAL SUPPORT ENGINEER

TECHNICAL SUPPORT ENGINEER

Makati City, PhilippinesWork From HomeBack Office SupportPosted Oct 23

Make your next big career move by applying as KMC Solutions’ next TECHNICAL SUPPORT ENGINEER

We are looking for a full-time Technical Support Engineer in our Manila office. The ideal Technical Support Engineer is passionate about our Cloud Meeting vision, has a great attitude, and the ability to be reactive and proactive on a day to day basis. The Technical Support Engineer is expected to be highly proficient in all areas related to our client's products.

On top of your salary, here are the exciting benefits you can look forward to:

• Work Where You Work Best: Thrive in a fully remote environment from your own home office.
• Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents.
• Prioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family.
• Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.
• Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.

The main responsibilities of a TECHNICAL SUPPORT ENGINEER include:

• Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels
• Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions.
• Provide ideas and assist with the creation of documentation and training material for external and internal Support Center content
• Maintain clear, concise, and positive communication for all cases in a timely and efficient manner, including follow-ups with customers, team members, and engineers
• Stay familiar with the client's products, offerings, and integrations, as well as those of software and hardware competitors and partners in the industry.
• And such other tasks may be given by the EMPLOYER and/or Client analogous to the foregoing.

To apply, you must be an expert on the following requirements:

• Experience with H.323 and SIP protocols from a hardware and network standpoint.
• Experience and knowledge of PBX systems are highly desirable
• Network experience (CCNA certification or equivalent).
• Administration of Exchange, Office 365, or Google Apps email and calendaring tools.
• Active Directory federation and Single­Sign­On administration.
• Experience managing a virtualized infrastructure.
• Programming experience, including mobile app development with SDKs, REST API usage, and HTML/CSS.
• Experience in administration of any of the following: Learning Management Systems and Learning Tools Interoperability (LTI), InfusionSoft, Marketo, Salesforce Pardot, Ontraport, or other marketing tools.

It will also be favorable if you are knowledgeable in:

• Additional relevant knowledge or experience related to the above requirements will be considered an advantage.

Back Office Support

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