Returns Center Operations Manager
Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Oct 14, 2026.
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THE ROLE:
Join the global quality returns team as aRepairOperationsManager to support a rapidly growing new business. The role will include designing and implementing new repairprocesses and procedures along with managing the governance and oversight of our 3rdparty returns centers. This role partners with AMD internal stakeholdersto drive our Suppliers tomeetAMD quality andoutput requirements. We are in search of an experienced operationsmanager with strong analytical, problem-solvingand cross-functional collaboration skills. Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful returns centermanagement.
THE PERSON:
A strong communicator, creativeproblem solver,with a data centric mindset, cross-functional collaborator, and deep understanding of reverse supply chain processes including inventory management, quality, materials management,manufacturing operations,and planning. Must be self-directed and able to work in complex and dynamic ecosystems. Must be efficient in managing time and resources in a fast-paced environment.
KEY RESPONSIBILITIES:
- Oversee activities being performed for AMD atcontract manufacturing (CM) service provider to ensure outputand quality meetAMD’s requirements.
- Design and implement repairprocesses and procedures that adhere to internal policies and meet stakeholder requirements
- Provide oversight and governance of returns center processes and reporting
- Manage returns processes across a cross-functional / matrix organization
- Provide clear and timelycommunications to multiple stakeholders
- Possesses a thorough knowledge of the principles of project management and apply them effectively on small to large-sizeprojects
- Use a data centric approach to prioritize focus areas and drive continuous improvement
- Coordinate with Program Managers on priorities and deadlines
- Initiate changes to existing processes and methods to improve project and team efficiency
- Proactively involve team members in planning, decision-making and execution efforts
- Ensure that CM suppliers have developed and executed manufacturing control plans to ensure compliance with product specifications.
- Implement quality metrics to drive end-to-end continuous improvement.
- Identifysystematic improvement opportunities and work with suppliers to establishyearly long-term improvement projects to reduce quality defects.
- Drive SPC compliance and improvement to reduce out of controlconditions.
- Conduct yearly audits and line walks when required.
PREFERRED EXPERIENCE:
- Project Management experience in repairor manufacturingprocesses at a datacentercomponent manufacturer
- Quality Management experienceie: Lean Six SigmaCertification, Familiarity with ISO9001)
- Operations/Manufacturing experience
- Experience managing and/or onboarding 3rdparty partners
- Knowledge of a wide variety of systems and processes (SAP, Salesforce, RMA)
- Experience working with teams across multiple geographic locations
- Comfortable with ambiguity and withthe ability to adapt and be creative.
- Detail oriented, self-driven with a strong senseof pride and ownership.
- Strong organizational, problem-solving, interpersonal, presentation, written and verbal communication skills
- Demonstrated ability to build relationships and work effectively as a self-starter and as part of a team
- Fluent in both spoken and written English.
ACADEMIC CREDENTIALS:
- BS/BA or equivalent
- PMP / CPIM / CSCP or related certifications preferred
This role is not eligible for visa sponsorship.
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.
This posting is for an existing vacancy.
THE ROLE:
Join the global quality returns team as aRepairOperationsManager to support a rapidly growing new business. The role will include designing and implementing new repairprocesses and procedures along with managing the governance and oversight of our 3rdparty returns centers. This role partners with AMD internal stakeholdersto drive our Suppliers tomeetAMD quality andoutput requirements. We are in search of an experienced operationsmanager with strong analytical, problem-solvingand cross-functional collaboration skills. Ability to work efficiently and manage effective relationships in a cross-functional organization to meet commitments for successful returns centermanagement.
THE PERSON:
A strong communicator, creativeproblem solver,with a data centric mindset, cross-functional collaborator, and deep understanding of reverse supply chain processes including inventory management, quality, materials management,manufacturing operations,and planning. Must be self-directed and able to work in complex and dynamic ecosystems. Must be efficient in managing time and resources in a fast-paced environment.
KEY RESPONSIBILITIES:
- Oversee activities being performed for AMD atcontract manufacturing (CM) service provider to ensure outputand quality meetAMD’s requirements.
- Design and implement repairprocesses and procedures that adhere to internal policies and meet stakeholder requirements
- Provide oversight and governance of returns center processes and reporting
- Manage returns processes across a cross-functional / matrix organization
- Provide clear and timelycommunications to multiple stakeholders
- Possesses a thorough knowledge of the principles of project management and apply them effectively on small to large-sizeprojects
- Use a data centric approach to prioritize focus areas and drive continuous improvement
- Coordinate with Program Managers on priorities and deadlines
- Initiate changes to existing processes and methods to improve project and team efficiency
- Proactively involve team members in planning, decision-making and execution efforts
- Ensure that CM suppliers have developed and executed manufacturing control plans to ensure compliance with product specifications.
- Implement quality metrics to drive end-to-end continuous improvement.
- Identifysystematic improvement opportunities and work with suppliers to establishyearly long-term improvement projects to reduce quality defects.
- Drive SPC compliance and improvement to reduce out of controlconditions.
- Conduct yearly audits and line walks when required.
PREFERRED EXPERIENCE:
- Project Management experience in repairor manufacturingprocesses at a datacentercomponent manufacturer
- Quality Management experienceie: Lean Six SigmaCertification, Familiarity with ISO9001)
- Operations/Manufacturing experience
- Experience managing and/or onboarding 3rdparty partners
- Knowledge of a wide variety of systems and processes (SAP, Salesforce, RMA)
- Experience working with teams across multiple geographic locations
- Comfortable with ambiguity and withthe ability to adapt and be creative.
- Detail oriented, self-driven with a strong senseof pride and ownership.
- Strong organizational, problem-solving, interpersonal, presentation, written and verbal communication skills
- Demonstrated ability to build relationships and work effectively as a self-starter and as part of a team
- Fluent in both spoken and written English.
ACADEMIC CREDENTIALS:
- BS/BA or equivalent
- PMP / CPIM / CSCP or related certifications preferred
This role is not eligible for visa sponsorship.
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here.
This posting is for an existing vacancy.