Operations Supervisor

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success.

Amentum is seeking an experienced Operations Supervisor to support the DHS/ICE Camp East Montana (CEM) contract in El Paso, TX.

POSITION SUMMARY

The Operations Supervisor oversees swing shift operations in support of the WEXMAC contract. This role supervises staff, ensures contract requirements are met, and provides direct oversight of the Service Desk to guarantee timely and professional resolution of customer requests, incident reports, and tickets. The supervisor also manages and monitors subcontractor performance, ensuring compliance with contract standards and operational requirements.

Other duties include:

• Supervises staff, including training, scheduling, evaluating, and mentoring personnel.
• Oversees the Service Desk, ensuring ticket resolution, incident response, and escalation are handled in line with service-level agreements.
• Coordinates and prioritizes workloads to meet mission objectives and customer requirements.
• Manages subcontractor activities, monitors compliance, and ensures deliverables meet contract standards.
• Oversees transfers, adjustments, turn-ins, issues, receipts, and accountability of all government property assigned to the contract.
• Develops, updates, and enforces Standard Operating Procedures (SOPs) to support logistics, service desk, and subcontract operations.
• Inspects work and service desk activities for accuracy, timeliness, and compliance with policies and procedures.
• Serves as liaison with government customers, subcontractors, and company leadership to ensure operational success.
• Reviews and validates customer requests, resolves discrepancies, and ensures accurate documentation across multiple databases.
• Conducts routine inspections of job sites and service desk databases to ensure safety, quality, and contract compliance.
• Directs personnel in decision-making, problem resolution, and discrepancy investigations.
• Prepares and reviews reports, labor time sheets, subcontractor performance metrics, and other required documentation.
• Ensures swing shift operations are conducted in a safe, efficient, and compliant manner.
• Performs other duties as assigned.

QUALIFICATIONS

• Minimum of five (5) years as supervisor or equivalent experience required.
• Requires operating application software including word-processing and spreadsheet programs.
• Working knowledge of the functions and operations of military commands or government agencies.
• Knowledge of business practices and procedures plus facility planning management.
• Excellent Supervisory, leadership, planning, decision making and scheduling skills.
• Detail oriented with the ability to handle multiple tasks independently.
• Knowledge of methods, materials, practices, and equipment generally used in the operation, construction, maintenance, and repair of open and closed water supply and distribution systems preferred.
• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.

EDUCATION

Bachelor’s degree in an associated discipline preferred; two (2) years of experience in related field may be substituted for each year of the four (4) years of college.

WORKING ENVIRONMENT

• Primarily on-site within a secure facility area.
• Requires walking, standing, and occasional exposure to challenging situations.
• Typical office environment with no unusual hazards, occasional lifting to 20 pounds, constant sitting while using the computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, constant mental alertness, must possess planning/organizing skills, and must be able to work under deadlines.

OTHER RESPONSIBILTIES

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.

Compensation Details:

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement benefits (including 401(k) matching)

• Educational reimbursement

• Parental leave

• Employee stock purchase plan

• Tax-saving options

• Disability and life insurance

• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.