Apprentice

How will you make an impact in this role?

As a global leader in financial services, American Express has built its reputation on continual innovation and forward-thinking. And since we are committed to becoming the world’s most respected service brand, we continually strive to deliver the best possible service to our customers all around the world. Global Commercial Services (GCS) provides a range of card programs, lending solutions and expense management tools to help companies around the world manage all the facets of their business spending - from travel and meetings to everyday office supplies and raw materials. These solutions deliver several benefits to our customers including increased visibility into their business spending, added control, improved efficiency, and cost savings. GCS continues to be a fast-growing business. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for GCS organization.

A single decision can have many outcomes. And when that decision affects millions of cardmembers and merchants, it needs to be the right one. That is where our Product and analytics teams comes in. They are the backbone of all financial services operations at American Express-it impacts every aspect of the company. As a part of this team, you will work with the industry’s best talent to create smart and innovative strategies that advance our market share and the way we do business. If you are interested in getting to know all areas of our business and can translate our business needs into remarkable solutions, you should consider a career in Product and analytics teams.

Key responsibilities

• Lead development of products and capabilities that address key business needs in collaboration with Technology, Design, Analytics and Enterprise stakeholders.
• Build and test proof of concepts, incorporating client feedback to refine product architecture and design.
• Oversee product documentation, performance dashboards and operational processes to enhance efficiency, and transparency, and continuous improvement. operational excellence.
• Monitor product health metrics, resolve issues proactively, and drive adoption across users.
• Monitor product health metrics and user analytics, resolve issues proactively, and drive adoption and engagement through actionable insights.
• Define and groom user stories, create PRDs, and ensure thorough testing before feature releases.
• Ideate and develop innovative product features leveraging emerging technologies and market insights.
• Utilize data and analytics to inform decisions, improve customer engagement, and support business growth.
• Utilize analytics to inform business and customer strategy, optimize user journeys, and support growth through experimentation (A/B testing, cohort analysis, funnel performance).
• Create and implement analytical solutions on enriching data quality for usage across analytics and targeting.
• Create innovative data products encompassing commercial prospect and customer targeting use-cases, to drive profitable acquisition and engagement strategy.
• Develop strategic solutions for current business challenges leveraging data and insights.
• Collaborate cross-functionally to ensure effective execution, quality delivery, and continuous improvement.

Skills and Experience Requirements

• Bachelor's degree in Engineering, Computer Science, Statistics, Econometrics, Mathematics, Operations Research
• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills
• Ability to solve unstructured problems
• Excellent verbal & written communication skills
• Knowledge of Agile/Scrum methodologies
• HIVE, SAS, SQL, Excel (Good to have -Python)
• Working knowledge of MS-Office (Excel, PowerPoint, Word)
• Ability to collaborate effectively across all levels of management
• Demonstrate positive attitude, agility, and willingness to learn and develop. Ability to work independently in a fast paced, structured, high-volume environment with minimal supervision
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy

• Must be flexible to work across different shifts

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Cab facility
• Free meals
• Flexible working model with hybrid arrangement
• Training and development opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of contractual employment as an Apprentice with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations