Senior Associate-Digital Product Management

The Risk Products and Data Strategy (RPDS) team is an integrated organization that brings risk strategies to life by enabling customer-focused capabilities. Our team is transforming the company with the next generation of credit and fraud risk capabilities.

This Associate/Sr Associate role will play a key part in supporting Project NOVA and the evolution of new account digital onboarding capabilities. The position will help drive process design, business requirements, stakeholder coordination, and execution support for onboarding initiatives across risk, product, and technology teams. This role is ideal for someone who can connect business needs with practical solutions, improve customer and operational journeys, and help deliver scalable onboarding capabilities.

This is a stakeholder-facing role responsible for supporting process vision, customer experience improvements, business requirements, prioritization support, status tracking, reporting, process controls, and testing coordination. The incumbent will contribute to the transformation of onboarding-related risk systems and work in close partnership with stakeholders across Credit and Fraud Risk, Product, Technology, EAPP, and other business teams to help deliver effective and scalable solutions.

• Translate business needs and stakeholder inputs into clear requirements and actionable onboarding solutions.
• Collaborate with cross-functional partners across Credit and Fraud Risk, Product, Technology, Operations, EAPP, and related teams to support onboarding initiatives and future-state process improvements.
• Capture, analyze, and document business requirements, process flows, user stories, and acceptance criteria.
• Support requirement readiness for development, initial solution design discussions, prioritization, and dependency tracking.
• Help enhance end-to-end onboarding processes that support risk management decisions while improving efficiency, scalability, and customer experience.
• Partner closely with Risk Capabilities and Technology teams to support deployment of onboarding enhancements and next-generation capabilities.
• Coordinate and support testing activities including UAT, end-to-end, and regression testing.
• Track project status, risks, action items, and key milestones, and provide updates to stakeholders and leadership.
• Perform ad hoc analysis and reporting to support capability development, performance measurement, and process improvement.

Required Qualifications

• 2+ Years of experience in business analysis, product support, onboarding, risk, operations, or process improvement roles.
• Bachelor's Degree Required, Advance Degree in Business, Finance, Engineering, Statistics, Computer Science or related field preferred.
• Strong understanding of business processes and ability to gather, organize, and translate requirements into clear documentation.
• Ability to build strong relationships, work effectively across cross-functional teams, and influence partners to drive progress.
• Strong written and verbal communication skills with the ability to interact effectively with stakeholders at multiple levels.
• Analytical mindset with strong problem-solving skills and attention to detail.
• Experience supporting initiatives in Agile or similar delivery environments.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience in financial services, new account onboarding, or credit/risk-related processes.
• Familiarity with customer journey mapping, process design, and operational workflow improvements.
• Understanding of Scaled Agile (SAFe) principles and backlog or requirement management.
• Knowledge of credit risk policies, credit bureau processes, decisioning systems, or onboarding platforms preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.