Customer Service Representative

Job Description:

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play acrucial role in ensuring every client interaction-whether over the phone or in person-results ina positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.

CSR Responsibilities:

• Understands, communicates, and properly prioritizesscheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.

• Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.

• Empathizes with clients and remainscompassionate and well-mannered if a client becomes emotional ordiscourteous. Remainscalm and collectedin the face of emergencysituations.Ultimately, itis the CSRwhocreates a good first and last impression on our clients.

• Accepts payments, makeschange, processes credit payments, and other forms of payment while maintainingan accuratecash drawer.

• Maintains accurateand updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurateand reliable client information.

• Complete all tasks as assigned by the supervisor(s).

Qualifications & Requirements:

• Professional and friendly phone etiquette

• Availableto work weekends and holidayrotations, as needed

• Ability to properly prioritize and complete tasks simultaneously

• Abilityto problem solve and adapt to multiple situations

• HS Diploma or educational equivalent

• Excellent customer service skills

• Computer efficiency

• Verydetail-oriented

• Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)

• Preferred: One year of customer service representative experience

• Preferred: Knowledge of veterinary medical terminology and procedures

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.