Sr Associate CRM Software Engineer
Career Category
Information SystemsJob Description
ABOUT AMGEN
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fullerand longer. We discover, develop, manufactureand deliver innovative medicines to help millions of patients. Amgen helped establishthe biotechnology industry more than 40 years ago and remainson the cutting-edgeof innovation, using technology and human genetic data to push beyond what’s known today.
ABOUT THE ROLE
Role Description:
The Sr. Associate Software Engineer collaborates with Salesforce/Veeva CRM Admins, Data Engineers, and Architects to streamline the delivery of Veeva CRM/Salesforce solutions via Amgen’s Copado-based CI/CD pipelines. Develop/configure applications that can be used on the go (mobile-first) using standards-based solutions such as Lightning Web Components, toolset will include Visual Studio Code, SFDX, working with tools such as Copado CI/CD, Gitand support integration technologies such as MuleSoft or Databricks. This role involves configuring and custom coding within CRM (Salesforce or Vault) to build features that support Sales business users.
Roles & Responsibilities:
Configure and develop the Salesforce/Veeva CRM for new and existing features
Works closely with Product Owners and cross functional Development Teams to plan and schedule releases, providing guidance on release dependencies, technical constraints, and risks
Supports the development teams in automating build, test, and deployment processes, enabling continuous integration and continuous delivery in the Salesforce/Veeva ecosystem
Provides ongoing support and troubleshooting for post-release issues, ensuring timelyresolution of any problems that arise
Maintain and optimizeexisting configurations and customizations by limiting/eliminatingtech debt to streamline the system
Partner with Development Teams to ensure agile software delivery and DevOps practices are applied to move most effectively within our CI/CD pipeline
Research Veeva/Salesforce capabilities as needed to suit business requirements, and provide gap analysis
Work closely with other developers in the team including Product Owner, Business Analyst, Salesforce Admins, QA analyst and Scrum Master, cross functional teams
Develop innovative solution using generative AI technologies
Conduct code reviews to ensure code quality and adherence to best practices
Create and maintaindocumentation on software architecture, design, deployment, disaster recovery, and operations
Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements
Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications
Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software
Identifyand resolve software bugs and performance issues
Maintain detailed documentation of software designs, code, and development processes
Provide Production Support for CRM to ensure efficient service to system users
Basic Qualifications and Experience:
Master’s degree and 3 to 6 years of Computer Science, ITor related field experience OR
Bachelor’s degree and 5 to 8 years of Computer Science, ITor related field experience OR
Diploma and 7 to 10 years of Computer Science, ITor related field experience
Functional Skills:
Must-Have Skills
4+ years of experience as a Salesforce CRM Developer
In-depth knowledge of Salesforce development including experience working with MuleSoft or Databricks integrations
Hands-on experience with the Salesforce security model, including OWD, sharing rules, profiles, and permissions.
Experience with version control systems like Git
Good-to-Have Skills:
Experience working with Veeva CRM and large CRM Migration experience
Proficient in Apex, JavaScript, and other programming languages.
Proven experience developing and managing Salesforce CI/CD pipelines using SFDX, ANT, or packaged solutions like Copado.
Strong understanding of CI/CD concepts, integration methodologies, and relevant technologies.
Experience integrating off-platform solutions (e.g., testing platforms, code scanning) with CI/CD pipelines.
Professional Certifications
Salesforce Developer 2 (required)
Salesforce Development Lifecycle Designer
Salesforce Platform Builder
Veeva CRM Systems Administrator
Copado Fundamentals I/II (Admin / Developer)
Soft Skills:
Excellent critical-thinking and problem-solving skills
Strong communicationand collaboration skills
Demonstrated awareness of how to function in a team setting
Demonstrated presentation skills
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participatein the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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