Manager, Maintenance
Confirmed on the employer's own hiring board on Sep 23, 2026. First seen by Alion on Sep 23, 2026. Amherst scores B on the Alion truth index.
Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.
The Maintenance Manager is responsible for supervising a team of maintenance technicians and/or maintenance supervisor who will be responding to and repairing property issues identified by our residents throughout the branch city market. This team will also be conducting the pre- move in inspections to ensure a great move in experience for future move ins. This position reports directly to the local Area Manager.
Review the calendar each day for assigned work orders to be completed. Ensure all requested repair information is gathered, all appropriate supplies are available, and all team members are managing scheduled daily
Manage the market’s Brand Reputation. Soliciting online review after work has been completed in occupied homes
Reviewing urgency and details of open work orders brought to ensure residents and assets are promptly tended to
Ensure all team members and supervisor are assigned and complete a minimum of five work orders per day
Ensure all team members and own work orders are closed out timely (while at the home) and address any outliers
Schedule daily tasks and communicate with residents on expected arrival times
Complete all requested property maintenance within Main Street Renewal service level agreement (SLA) turn-around times and scope
Responsible for ensuring all technicians are documenting all completed work by taking before and after photos
Manage, coach, train, guide and hold accountable all team members (Maintenance Technician I Maintenance tech II and Lead) to ensure success of overall team/branch - supervise team goals and productivity
Communicate with the Austin Support Center and the Maintenance Technician Supervisor, Manager or Area Manager regarding the status of open work orders and notifying if SLA agreements/time frames noted in the company policies and procedures will not be met
Onboard new Technicians and train existing Technicians to improve skills and productivity
Track supplies and tool usage for restocking and servicing
Perform rekeying of properties as well as other specific repair and/or securing work directly in the pursuit of successful property condition management
An appreciation of a great move in experience and performing exceptional pre move in audits/repairs prior to a new move in
Oversee the customer service policy and procedures by managing the following: scheduling of in-house maintenance techs and reputation management, etc.
Assist managers and departmental partners with any escalated issues by researching, problem-solving and customer service skills
A wide-ranging knowledge of plumbing, electrical and carpentry work with the expectation of development and growth; if certified in one trade or more, the ability to perform work internally utilizing knowledge of systems
Provide exceptional customer service to MS Renewal residents
Provide assistance and resources to peers as needed
Maintain excellent vendor relations.
Maintain and understand fundamental knowledge of the business
Ability and willingness to learn all aspects of the Maintenance manager position and be willing to grow and develop to the next level within the company, Maintenance Regional Manager
Other duties as assigned
What you’ll need to have:
Bachelor’s degree preferred or a minimum of 3-5 years as a Supervisor with an emphasis on maintenance and customer service
Supervisory/Management experience with a minimum of three direct reports
5+ years prior maintenance experience; minimum of 3-year in maintenance with single-family or multi-family property management company
Comfortable and knowledgeable with technology and systems with the expectation to continue to learn, adapt and grow; ability to train on all systems.
Knowledge of electrical, plumbing, carpentry, lock key, and general household repairs
Hold one or more certifications in HVAC, Electrical or Plumbing
Proficient with Microsoft Office, including Outlook, Excel, and Word; as well as project and tenant management systems.
Knowledge of health and safety rules and regulations, as well as applicable local, state, and federal laws by maintaining proficient knowledge of all applicable rules, laws and regulations
Servant Leadership mentality
Excellent communication and written skills
Excellent organizational and customer service/satisfaction philosophy
Valid driver’s license and be at least 21 years old
Must be able to multi-task in a fast paced environment
Just a few other things you should know:
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
This job operates in a professional office environment as well as in the field at Main Street Renewal properties. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Travel to our properties around the metro area will be required.
Our full-time employee benefits include:
A competitive compensation package, annual bonus, 401k match
Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
Employer-paid benefits (medical, dental, vision, health savings account)
Professional career development and reimbursement
Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
Backup childcare offered through Bright Horizons
Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.