Store Manager | Phipps Plaza

Purpose and Objective

AMIRI is looking for a Store Manager for its retail location in Phipps Plaza! This key store leadership role will be responsible for supporting retail business objectives by achieving, maintaining, and driving the following:

• Sales Responsibilities
• Retail Operations
• Personnel Management
• Detail-Oriented in-Store Operations

The Store Manager will be a strong and charismatic leader who thrives building relationships with both internal and external parties. This role will serve as a strong ambassador of the AMIRI brand and values, including compassionate leadership, strong business acumen, and enthusiastic ambition. Our ideal candidate knows that quality customer service and a commitment to teamwork should never suffer, no matter how busy the location may be!

Sales Responsibilities:

• Motivate team to achieve all sales targets set by the Company, build a strong client base, and develop sales plans.
• Partner with HQ Retail to analyze and interpret sales figures and CRM activity to develop employee and store goal targets.
• Develop and execute strategies for generating sales to meet goal targets.
• Oversee in-store promotional displays and customer events, liaising with Visual Merchandising and Brand where necessary.
• Maintain awareness of local & luxury market trends and monitor local competition activity.
• Build relationships with local and VIP clients; work closely with HQ Retail to coordinate events & activations.
• Routinely demonstrate exemplary customer service, escalating issues to leadership team when appropriate.
• Thoroughly train team in line with AMIRI’s customer service best practices - from greeting customers, to closing sales, to handling challenging client issues in line with Company standards.
• In coordination with the Corporate team, complete VM directives as required in a timely manner.
• Stay up to date with local, industry, and luxury trends - addressing with internal teams.

Retail Operations:

• Efficiently oversee the day-to-day operations of the store, minimizing costs and risks.
• Partner with HQ Retail to train team on loss prevention best practices.
• Complete regular Health, Safety, and Compliance audits for the HR/Facilities team.
• Partner with neighbors, property management, and landlords to ensure building/facilities are kept in prime condition. Train team on common workplace injury prevention, specific to the store location.
• Maintain store in exceptionally clean, organized, and presentable condition. Create policies and systems to ensure team is aware of the expectations for cleanliness, health, and safety.

Personnel Management:

• Motivate, guide, encourage, and support all store team members.
• Address basic/common personnel issues at the store level; completing required documentation for HR and following the rules, guidelines, and principles of AMIRI performance management.
• Lead the recruitment process in coordination with HR - from sourcing throughout new hire onboarding.
• Partner with Merchandising and Sales teams to complete regular product and/or product knowledge with each new collection with all staff.
• Partner with HR to complete and administer 90-Day reviews, annual reviews, and employee development plans in line with Company values and benchmarks.
• Regularly update the team on business performance, Company initiatives, and other relevant updates.
• Train team members on all required/essential duties of each position.
• Create and publish schedules in line with local guidelines and regulations.

Desired Experience & Talent:

• 3-5 years of progressively responsible luxury retail management, directly supervising a non-exempt employee population.
• Strong familiarity with the AMIRI brand, aesthetic, and narrative.
• Experience working locally.
• Strong familiarity with local and federal labor laws.
• Strong systems proficiency, including Microsoft Excel, Teams, and general CRM and POS.
• Physically able to stand for extended periods and handle merchandise, including lifting and moving items up to approximately 30 lbs.
• Additional language skills a plus.

Compensation Package:

• Bonus eligible
• Full package health benefits
• 401(k) + Employer match
• Non-accrued vacation