Data Entry Clerk- ECM (ONSITE - Los Angeles)

Job Summary:

The Data Entry Clerk for the Enhanced Care Management (ECM)-Community Supports (CS) program is responsible for the data entry of this project. ECM is a comprehensive, patient-centered approach to healthcare that aims to improve outcomes for high-need populations. This involves the coordination of medical, behavioral, and social services to address the full range of patient needs, focusing on those with complex and chronic conditions. ECM programs are designed to optimize care delivery, reduce unnecessary hospitalizations, and improve the overall quality of life for students. The Quality Assurance Specialist is vital to the ECM program administration and compliance.

What You Will Do:

Essential Duties:

• Enter new ECM student/member demographics, referral information, admission dates, and required program fields into the EHR system with a high level of accuracy.
• Upload all required documentation (e.g., consents, eligibility verification, ROI, care plans, assessments, outreach logs) into the correct EHR categories.
• Maintain naming conventions and filing standards to ensure documents are easily accessible for audits and quality checks.
• Monitor incoming referrals and promptly initiate EHR entries in alignment with MCP timelines.
• Prepare reports from the electronic health record system for the timely submission of claims, working closely with the accounting department to ensure proper reimbursement for services.
• Ensure all admission and enrollment data meet Medi-Cal, DHCS, and individual MCP (IEHP, LA Care, Kaiser, Molina, ILS, Blue Shield, Anthem Blue Cross…etc.) requirements.
• Track missing documents and follow up with Case Managers to secure outstanding forms or signatures.
• Verify accuracy of admission dates, program flags, and authorization data to ensure billing readiness.
• Support QA audits by ensuring documentation is uploaded in advance of internal and MCP audits.
• Ensure complete client charts within agency’s Electronic Health Record (EHR).
• Communicate with Case Managers, LVNs, CHWs, BHCMs, and QA staff to resolve discrepancies in documentation or referrals.
• Monitor workload dashboards and notify leadership of delays, bottlenecks, or recurring issues with referral data.
• Generate simple reports or summaries on completed uploads or pending items upon request.
• Answer phones, respond to emails, and interface with others in a professional and courteous manner.
• Attend workshops, meetings, and trainings as requested by supervisor.
• Perform any other assigned tasks or duties

What You Will Bring:

Education and Experience:

Required:

• High School diploma or GED required, and (2) years related experience in a data entry or administrative role, preferably within a healthcare or social services setting.
• Excellent attention to detail and the ability to manage complex information with high accuracy.
• Strong organizational and time-management skills.
• Proficiency with data entry, electronic health record systems, and Microsoft Office suite.
• Effective written and verbal communication skills.
• Experience with managing reports and reviewing services prior to claim submission in a behavioral healthcare setting is a plus.

Certifications or Licenses: Required:

• Driver’s License

Skills/Abilities:

• Proficient in EHR systems (e.g., Exym, Epic) or ability to learn new platforms quickly.
• Strong typing accuracy and speed; experienced in digital document uploading, naming conventions, and file organization.
• Familiarity with Microsoft Office (Excel, Word), PDFs, and cloud-based storage systems.
• Ability to multi-task, identify problems, provide recommendations to management teams, and implement any applicable systems.
• Ability to work constructively with diverse people and with parties that may have divergent perspectives and interests.
• Ability to clearly express concepts and direction, both orally and in writing, and to prepare complex reports, policies, and procedures.
• Understand and appropriately apply Amity policies and procedures and adhere to agency-wide practices and regulations.
• Strong oral and written communication skills.
• Ability to troubleshoot basic digital file issues (e.g., file formatting, upload problems, missing metadata).
• Strong attention to detail and ability to maintain high accuracy while handling repetitive tasks.
• Consistent ability to meet deadlines, follow structured workflows, and work independently with minimal supervision.
• Excellent record-keeping and document-tracking abilities, especially in fast-paced environments with multiple referrals.

What We Bring:

• Medical, Dental, Vision.
• Paid vacation, sick time, & holidays.
• 401K, HSA, & Life insurance programs.

Additional information

ADA Information:

Physical Requirements:

• Faculty must frequently lift and/or move up to 50 pounds.
• Frequently required to sit and/or stand for extended periods of time.
• Frequently required to type for extended periods of time.
• Occasionally required to reach, walk, climb, pull, push, grasp, stretch, stoop.
• Frequently required to talk, hear, see, and use repetitive motions.
• Frequently able to communicate in verbal and written form.
• Frequently able to use all types of vision, such as close vision, distance vision, color vision, peripheral vision, and depth perception, to complete daily tasks.
• Required to wear comfortable and office appropriate clothes.

Mental Demands:

• Ability to change direction as priorities shift.
• Ability to thrive in an environment that requires one to adapt to changing circumstances.
• Ability to professionally work under pressure with difficult or temperamental students & faculty.
• Ability to handle mental and emotional stress related to the position.

Work Conditions:

• Generally, in an indoor office setting.

Environmental Conditions:

• The noise level in the work environment is moderate but can be loud.
• The temperature in the work environment is usually moderate to cool but can be cold or hot.

Travel:

• May travel locally by vehicle.