Demand Planning Expert

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for a Demand Planning Expert who will be integral to driving high-level performance across Lovehoney Group. Partnering directly with Commercial, Category Management, Finance and Supply Planning teams, your focus will be on delivering accurate, data-driven demand forecasts that support product availability, optimise inventory investment and enable commercial growth. In this role, you will combine your analytical expertise with your commercial insight to continuously improve forecast accuracy and planning performance. You will develop skills crucial to advancing in a competitive, fast-paced retail sector, all within a company that prizes dedication and results.

What you will do

• Develop and maintain accurate demand forecasts across categories, channels and markets, combining statistical forecasting with commercial insight and incorporating promotions, product launches and market trends.
• Partner with Commercial, Category Management, Marketing, Finance and Supply Planning teams to create a robust consensus demand plan, challenging assumptions and ensuring timely, high-quality inputs.
• Analyse forecast performance and planning KPIs, including forecast accuracy, forecast bias and service levels, identifying risks, opportunities and actions to improve planning performance.
• Support the Integrated Business Planning (IBP) process by preparing demand planning outputs, presenting insights and providing recommendations to support informed business decisions.
• Act as the subject matter expert for demand planning systems, forecasting methodologies and data, driving continuous improvement through automation, advanced analytics and AI-enabled forecasting techniques.

What you should bring

• Significant experience in Demand Planning or Forecasting, ideally within retail, ecommerce or FMCG.
• Strong understanding of forecasting methodologies, demand planning principles and S&OP / Integrated Business Planning processes.
• Experience using demand planning and forecasting systems, with advanced Excel skills and the ability to analyse and interpret large datasets; Power BI experience is desirable.
• Strong analytical, problem-solving and communication skills, with the ability to translate data into actionable business insights and influence cross-functional stakeholders.
• A continuous improvement mindset, with experience enhancing planning processes, systems and data quality; exposure to automation, AI or advanced analytics is desirable.

What we can offer you

• A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events
• Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun
• Enjoy a hybrid work model that fosters flexibility and work-life balance, with three days per week in-office and the opportunity to work remotely for up to 4 weeks per year, alongside 25 days’ holiday, plus an additional day for each year you are with Lovehoney, providing ample time for relaxation, rejuvenation, and exploration
• Access to customized training opportunities to support your unique learning journey, complemented by biannual feedback cycles, offering valuable insights into your performance and growth areas, enhancing your development within the company.
• Recognising the significance of physical and mental health, we proudly provide gym benefits in addition to a mental wellbeing platform, to ensure our employees thrive both professionally and personally.
• Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.

Our interview process

• CV review
• Interview with one of our Talent Acquisition Team Members
• Hiring Manager Interview
• Hiring Team Interview
• Leadership Interview