Global IT Governance & Strategy Manager

Who we are

Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care. More than 18,500 professionals every day in a network of 9,200 points of sale, give back the joy of hearing, feeling and living to thousands of people across the world.

In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support, and recognition that our people can exceed every limit and build a fulfilling career.

About the role

We are looking for an experienced manager to provide governance and coordination to the network of Country IT Heads across Amplifon’s markets, ensuring alignment between local business and technology needs and the Group’s IT strategy.

Amplifon’s IT Governance & Strategy team supports the Global IT organization in defining, executing, and monitoring the Group IT strategy, financial planning, vendor management, and M&A initiatives. The team works closely with the CIO, Country IT organizations, and corporate functions including Finance, Procurement, Legal, and Tax to ensure transparent, sustainable, and business-aligned technology governance.

Reporting to the Global IT Governance & Strategy Director, the role acts as a key interface between the CIO, the Global IT Leadership Team, and Country IT Heads. The position supports the execution of the Group IT strategy through effective governance, financial planning, portfolio prioritization, and performance management, promoting consistency, scalability, and value realization while addressing local market requirements.

Key Responsibilities

• Coordinate the global community of Country IT Heads, fostering collaboration, engagement, and alignment across all markets.
• Act as the primary governance partner for Country IT organizations, providing guidance and escalation support on IT strategy, governance, operating model and compliance matters.
• Lead the CIO communication and executive reporting agenda for the relevant governance scope, including IT town halls, Country IT alignment meetings, strategic reviews, board-level presentations, and performance reporting.
• Drive the annual IT strategic planning cycle and multi-year roadmap process, ensuring alignment with Global priorities and targets.
• Coordinate the global IT budgeting and forecasting process, improving transparency, forecast reliability, financial discipline, and resource allocation.
• Ensure consistency and alignment of country IT investments, technology initiatives, and transformation programs with global standards and strategic goals.
• Consolidate and govern demand, portfolio, and investment priorities across countries and business functions, balancing value, risk, and resource capacity.
• Monitor execution of strategic initiatives and realization of business benefits, proactively addressing delivery risks and removing barriers to success.
• Identify and promote opportunities for standardization, synergies, and reuse across markets to improve efficiency and scalability.

Requirements

• Degree in Economics, Engineering, Information Systems, Computer Science, or a related field, or equivalent professional experience
• At least 8 years of experience in IT governance, IT strategy, CIO Office, portfolio management, technology transformation, or related disciplines within a multinational environment
• Proven experience coordinating international stakeholders and working effectively across cultures, countries, and organizational boundaries.
• Proven experience running budget and multi-year planning processes and prioritizing investment portfolios
• Excellent executive presentation and storytelling skills, with advanced proficiency in PowerPoint and Excel. The ability to effectively leverage Generative AI tools to enhance analysis, insight generation, communication, and productivity is considered a strong advantage.
• Track record of engaging senior stakeholders and working with a CIO office or executive leadership
• Fluent English, written and spoken
• Knowledge of relevant IT governance, service management, risk, and information security frameworks and standards, such as COBIT, ITIL, and ISO/IEC 27001, is considered a plus.

Soft skills

• Ability to influence and drive alignment in a complex matrix organization, including where no direct reporting relationship exists.
• Clear, structured communication, both written and verbal
• Ability to manage competing priorities and tight deadlines
• Inclusive leadership style focused on building trust, collaboration, and shared accountability across a global community
• Strategic thinking combined with a pragmatic, data-driven approach and the ability to translate strategy into actionable plans, measurable outcomes, and financial implications

What we offer

Location: HQ Milan, Italy (Hybrid - allowing employees to work 6 days per month remotely)

Compensation & Benefits

Applicable Collective Agreement: CCNL Commercio (Terziario, Distribuzione e Servizi)

Contractual Level: Employee Level Quadro

Contract Type: Permanent - Full Time

The reference Gross Annual Salary is approximately in the range of €58.000 - 78.000. The actual compensation will be commensurate with the candidate’s experience and specific skills and knowledge and also to the educational background.

The position is also eligible for an annual incentive scheme based on Company and individual performance KPIs, with a payout whose target is equal to 15% of the annual gross salary, in line with Company policies.

Benefits

• €1,700 Annual Welfare plan for your personal well-being on a wide range of services
• Health Insurance: QUAS healthcare coverage and an additional company integrative insurance + Accident Insurance
• Supplementary pension scheme: option to enrol in the Fondo Fon.Te with employer contributions
• Office Perks: On-site canteen and free company parking

Growth & Development: Free access to learning platforms and training programs. We provide access to continuous learning opportunities because we believe in investing in your professional development.

Well-being: Special corporate discounts, services to support you and your loved ones, moments dedicated to your wellbeing and physical health.

Equal Opportunities Statement

Amplifon is an equal opportunity employer committed to providing a diverse and equitable workforce environment. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. We encourage applications from all genders, corners of the world and individual backgrounds.