Medical Case Intern

AMREF Flying Doctors is the leading aero-medical provider in Africa. Based in Nairobi, Kenya, at Wilson Airport, AMREF Flying Doctors provides air evacuation services in medical emergencies as well as air ambulance transfers between medical facilities. Patients can also be repatriated to Europe, Asia, and North America by air ambulance jet or a medical escort provided on commercial carriers. With a fleet of five fully-owned dedicated ambulance aircraft, patients can be evacuated from anywhere on the African continent to anywhere in the world.

Owned by Amref Health Africa, the leading health organization in Africa, AMREF Flying Doctors plays an instrumental role in advancing Amref Health Africa’s enduring commitment to achieving lasting health change in Africa.

AMREF Flying Doctors is in its 15th year of accreditation by the European Aeromedical Institute (EURAMI) and has twice been a recipient of the ITIJ Air Ambulance Provider of the Year Award. More information is available at www.flydoc.org.

JOB PURPOSE

To provide financial and technical support in the management of all financially related medical assistance and insurance client service requests, data recording, cost compilation and report generation; perform a wide variety of processes requiring analysis and attention to detail related to AMREF Flying Doctors Medical Assistance Services.

• Support in following up invoices daily from service providers on all cases pending closure as well as for ongoing case files and upload them on the M-files portal for payment processing
• Seek clarification from service providers on incorrectly billed invoices and conduct cost containment where necessary. This will entail reviewing and validating all invoices and especially the high-value invoices to identify cause for unnecessary or non-standard charges.
• Compile list of services and costs incurred for services rendered and generate interim pro-forma cost estimates for billing and invoicing by the credit control team.
• Generate final cost estimates once a case is closed especially during time critical periods such as end of month in consultation with the Medical Assistance Team
• Support in receiving and resolving all queries around billing and patient refunds as requested by the assistance partners.
• Support the Payables team with reconciliation of service provider statements of accounts hospitals especially for top tier hospitals with the assistance of the Medical Assistance Team
• Answer telephone calls in the Control Room and responding to clients in a professional manner as per AFD standards.
• Participate in Assistance Services departmental meetings as required.
• Provide administrative support as required such as ordering of office supplies
• Attend to any work-related duties as assigned.

Education and Experience

• Bachelor’s degree in commerce (Accounting/Finance Option) or related business field with at least CPA Part 1 or its equivalent
• Good ICT knowledge especially the MS Office Suite
• Knowledge on use of an accounting system will be an added advantage
• Knowledge of data collection methods will be an added advantage
• Knowledge in Customer Relationship Management (CRM) system

Knowledge, Skills and Competencies

• Strong verbal and written communication skills
• Excellent customer service and client’s management skills
• Ability to interpret, analyse and present data effectively
• Ability to work in a team but also be self-directed
• Good planning, organisational and time management skills
• Ability to prioritize tasks and meet deadlines.
• Have attention to detail and accuracy
• Flexible, adaptable and responsive to changing priorities

Work environment

• AMREF Flying Doctors works within a twenty-four-hour work environment due to nature of its operation

If you have the passion to contribute to the leading Aero-medical and Health solutions provider, submit your application by Monday,21 September 2026. Please visit AMREF Flying Doctors website at https://flydoc.org/career-opportunities/ or Amref Health Africa website at https://amref.org/vacancies/ to view job details and requirements

Duly note that AMREF Flying Doctors does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although AMREF Flying Doctors may use different job boards from time to time to further spread its reach for applicants, all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from AMREF Flying Doctors will arrive from a @flydoc.org address.

AMREF Flying Doctors is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. AMREF Flying Doctors is an equal opportunity employer and has a non-smoking environment policy.