Queries Clerk

Job Description

Job Purpose

To support accurate warehouse inventory records and efficient operations by investigating and resolving stock discrepancies, invoice queries and credit note queries, maintaining accurate records in Amtrack, and coordinating with relevant teams and resolving outstanding issues in line with company procedures and safety requirements.

Key Performance Areas

• Investigate and resolve stock discrepancies between physical shelves and Amtrack system records.
• Investigate outstanding invoices and credit notes; liaise and advise the Credit Returns team accordingly.
• Investigate and resolve invoices that have not been pulled or processed.
• Complete all required data capturing accurately and timeously in Amtrack or other systems.
• Ensure all warehouse and stock queries are handled to completion; escalate unresolved issues to management.
• Adhere to all workplace health and safety regulations and PPE requirements.
• Complete all administrative tasks accurately and within required timeframes on Amtrack and other systems
• Assist in other departments and roles when required, demonstrating flexibility and team cooperation.
• Operate according to all safety procedures, company policies, and OHS Act regulations.
• Report any unsafe acts or injuries immediately.

Job Requirements

Minimum Skills and Knowledge Required

• Grade 12 (Matric) or an equivalent NQF Level 4 qualification.
• Diploma in Inventory Management or an equivalent qualification
• Minimum of 3 years’ experience in a warehouse or inventory control environment.
• Relevant experience in warehousing, stock handling, and inventory movement.
• Experience in stock counting and providing operational support to team members

Competencies

• Honest and hardworking.
• Passionate about getting things done right, first time, every time.
• Ability to work efficiently on own or as part of a team, in a highly pressurised environment.
• Meticulous attention to detail.
• Flexible in terms of working hours (overtime and weekend work when required).
• Safety conscious.
• Subscribe to the principle of a place for everything and everything in its place.
• Good sense of urgency.