Process Manager

Main scope of the role

Management and continuous improvement of IT processes in the Division. Managed processes : demand, project (ServiceNow)

Responsabilities & tasks (additional information)

• Be the single point of contact for the Division regarding Processes. Support good practices regarding processes, training and communication about processes within the Division.

• Work closely with operational teams to make sure that processes are defined, documented and efficient. Identify and propose training when needed for the Division.

• Prepare project portfolio review meetings: extract, summarize and analyze data, coordinate the update of information to be presented.

• Coordinate migration of project documents to Document Management System

• Continuous improvement of processes: identify the specificities/new needs/dysfunctions linked to the processes and propose improvements and contribute to the simplification and harmonization of the processes. Define and implement performance KPI regarding implemented processes.

• Manage referentials : CMDB and APM, tests tools, documentation management. Support operational teams to update referentials, propose and implement evolutions or actions plans related to referentials.

• Manage habilitations

Internal stakeholders

• Other process managers within TGITSTGITS Delivery Enabler (responsible for the process of maintenance and evolution)

• IT Project Manager community in the Division

  External contractors working from abroad

On call duty :No

Requirements

Candidate's profile

• Minimum 5 years of experience in IT

• Proven ability to communicate with internal stakeholders, to coordinate different teams (Process owners and operational team members)

• Experience working in an international environment.

• Fluency in English and French is required.

Educational Background: IT Background

Technical skills - tools & technologies

• Very good understanding on IT processes

• No need to be an expert but good understanding/knowledge of IT environment / application management is required

• General understanding of continuous improvement methods (agile, lean approach)

• ServiceNow, Jira et Power BI experience is a plus

Core softskills

Very strong capacity for transversal animation, strong leadership to steer the activity, excellent interpersonal skills, taste for challenge and autonomy, rigor and organization, customer orientation, curious

Language skills

EN mandatory - FR mandatory (B2)