Field Service Technician

Title: Field Service Technician

Reports to: Field Service Supervisor

Department: Field Service

Summary - Performs basic technical services at a customer’s site or in the field.

Job Responsibilities - Activities:

Functions:

• Install, adjust, maintain, and repair company products, such as capacitor banks, filter banks, MVTVSS, snubbers, and MSP’s
• Resolve product or service problems by clarifying the customers’ issues; determining the problem; selecting and explaining the best solution; expediting correction or adjustment; follow up to ensure resolution; verify and document corrective action
• Ensure products comply with, and installed according to final building documentation, customer requirements and specifications
• Maintains a parts inventory and uses a variety of small tools
• Follows guidelines and instructions established by the organization
• Handels basic issues and problems, refer more complex services to Field Service Engineer
• Maintains service/maintenance records
• Follow company purchasing authorization procedures
• Other tasks as required

Education - Experience:

Required:

• High school diploma or equivalent

Preferred:

• Advanced degree or Accreditation from a technical school or an applicable skilled trades program
• Possesses beginning to working knowledge of subject matter, 0-2 years of experience

Required Skills, Competencies, Authorities and Training Needs:

• Ability to meet deadlines
• Ability to understand and follow directions, strong written and oral communication skills
• Clean driving record, ability to travel 50% of the time
• Customer service skills, problem solving skills, technical skills
• Manual dexterity, vision
• Familiar with Lockout/Tag-out procedures
• Must have no felony convictions
• Medium work with occasional heavy work up to 75 pounds
• US Citizen

Any other training requirements/comments

NEPSI is an EEO M/F/D/V Anticipated Salary: $36-$42 per hour