Support Analyst II

About Vista Equity Partners

Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations - reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem. 

Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio - enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.

About Amtech

Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics - empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise. 

With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.

Our Employee Value Proposition  

At Amtech, our people are our greatest differentiator. We create an environment where you can: 

Purpose  

Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations.

Growth  

Access continuous learning, leadership development, and cross-portfolio opportunities through Vista’s global network - accelerating both technical and managerial career paths.

Culture  

Work in a collaborative, transparent, and people-first environment where values, accountability, and integrity guide every decision. 

Innovation  

Engage with cutting-edge technologies, including AI-driven automation, and contribute to modernizing financial systems and operational processes across the business.

Role Description

Amtech is seeking a Support Analyst II to support Label Traxx customers in the label and narrow-web converting industry, with a focus on accounting functionality, financial workflows, and ERP configuration. The primary function of this role is customer support - roughly 80% or more of the work is reactive case ownership and issue resolution. The remaining portion involves supporting accounting implementations and consulting engagements. This role sits within the Labels support team and works directly with the U.S. team on Eastern Time.

This is a support-first role. Day-to-day, you are resolving customer issues across Label Traxx accounting modules - troubleshooting transactions, diagnosing configuration problems, and owning cases end-to-end. You will also contribute to accounting implementations and consulting engagements, but that work is secondary. Candidates looking primarily for a consulting or implementation role should look elsewhere.

Key Responsibilities  

• Configure and support Label Traxx accounting modules, including General Ledger, Accounts Receivable, Accounts Payable, Inventory, Purchasing, and Cost Accounting
• Analyze and troubleshoot financial reporting issues across General Ledger, Trial Balance, Balance Sheet, Income Statement, Accounts Receivable and Accounts Payable aging, inventory valuation, job costing, WIP, and other financial reports; identify discrepancies between transactional data, subledgers, and reported financial results
• Own accounting support cases end-to-end, including triage, investigation, reproduction, root-cause analysis, resolution, customer communication, and documentation; drive complex financial issues through to successful closure with appropriate escalation when required.
• Analyze customer accounting workflows and recommend Label Traxx best practices to improve efficiency and financial accuracy.
• Assist customers with chart of accounts configuration, posting rules, accounting periods, and financial setup.
• Support customer implementations, upgrades, and accounting migrations; validate financial configuration before and after deployment.Perform financial reconciliations and investigate accounting discrepancies by tracing transactions through Accounts Receivable, Accounts Payable, Inventory, Purchasing, Job Costing, WIP, COGS, and General Ledger; determine the source of out-of-balance conditions, incorrect postings, valuation differences, and control-account discrepancies.
• Trace financial transactions through the complete ERP workflow - from operational activity such as purchasing, receiving, inventory movement, production, shipping, invoicing, credits, and payments through the resulting accounting entries and General Ledger postings; identify where incorrect configuration, transaction processing, or workflow behavior caused an unexpected financial result.
• Diagnose and differentiate accounting configuration, data, workflow, integration, and software issues; determine whether a customer problem is caused by system setup, transaction history, user process, financial configuration, integration behavior, reporting logic, or a product defect; escalate confirmed software defects with clear reproduction steps, supporting financial evidence, and expected versus actual results.
• Provide customer training on accounting functionality, manufacturing costing, inventory transactions, and financial best practices within Label Traxx.
• Create and maintain accounting implementation guides, knowledge base articles, SOPs, and customer-facing documentation.
• Partner with Product, Development, Professional Services, Customer Success, and Technical Support teams to resolve customer issues.
• Escalate software defects affecting accounting functionality with detailed reproduction steps and supporting documentation.
• Participate in testing and validation of new accounting features and product releases.
• Support customers across North America and Europe 

Skills & Qualifications  

Required    

• Print or manufacturing industry experience - print (label, narrow-web, or converting) is strongly preferred; manufacturing with production, inventory, and financial workflow experience is the minimum hard requirement.
• Strong accounting foundation - General Ledger, Accounts Receivable, Accounts Payable, Inventory Accounting, Job Costing, WIP, and COGS; a CPA is not required, but candidates must be able to work confidently across these areas as they are the core of this role.
• Strong understanding of manufacturing workflows from estimating through invoicing.
• 3-5 years of accounting, ERP consulting, or manufacturing accounting experience.
• Ability to analyze financial transactions and identify root causes of accounting discrepancies.
• Excellent written and verbal English communication skills.
• Self-directed, research-driven approach to customer consulting and problem-solving.
• Self-starter with a demonstrated ability to build expertise independently - you ask good questions, learn from technical resources, and don’t wait to be told what to do next.
• Willingness and ability to support customers globally, with flexibility for shift rotation; initial schedule aligned to EMEA hours.

Preferred  

• Experience with Label Traxx or comparable ERP/MIS software
• Manufacturing accounting experience
• ERP implementation or software consulting experience
• Inventory management and purchasing experience
• Financial reporting and reconciliation experience

Nice to Have  

• Crystal Reports or reporting tool experience
• API or ERP integration experience
• Understanding of manufacturing costing and production scheduling

Why Join Amtech

At Amtech, you will drive meaningful financial impact in a growing enterprise software organization while benefiting from Vista’s world-class ecosystem. You’ll collaborate with talented peers, leverage cross-portfolio learning programs, and help shape the future of Amtech’s financial operations and systems. Build your career with Amtech - backed by the strength, scale, and innovation culture of Vista.