Guest Service Agent

Want to be part of something SPECTACULAR in the Smokies? Imagine a rewarding job, working with the nicest people, surrounded by the best views Gatlinburg has to offer! Our award-winning theme park creates unique outdoor experiences at the top of the Smoky Mountains and we want YOU to be a part of it!

Join the Anakeesta family, build your career and discover the magic in the mountains!

Anakeesta is seeking Ticket Sales Agents. They are the first point of contact with our guests and represent our image to the public. They are our ambassadors of adventure, entertainment, magic, and excitement, providing a memorable representation of the experiences to be had at Anakeesta!

Responsibilities

• Provide guest service that exceeds expectations

• Must be knowledgeable of all activities, able to assist guests in selecting the most appropriate activities taking into consideration their family size, ages, and length of stay

• Strong verbal communication skills

• Conduct smooth transactions through Anakeesta’s POS (Point of Sale) systems

• Sells General admission tickets, zip-line tickets, vouchers, online admission ticket purchases, online zipline adventure purchases, Annual Passes, special events, etc.

• Scanning of park entrance tickets including online purchases

• Ability to provide low level resolution regarding guest issues and escalate to the Guest Services Supervisor or Guest Services Manager, when appropriate

• Respond to guest inquiries and provide directions to specific areas, information regarding special events, operating hours, etc.

• Maintain cleanliness of working area as well as the surrounding Parkway; this includes picking up debris left by guests (empty cups, napkins, brochures, etc.) and mother nature (sticks, leaves, branches, etc.)

• Ensure that all supplies are well-stocked at the beginning and end of day

• Communicate with other team members to ensure up-to-date information is always provided to guests

• Ensures Brochure racks are stocked with Anakeesta Brochures, and communicates to Guest Services Supervisor when more are needed

• Other duties as assigned

Qualifications

• 16 years of age or older

• Proficient communication skills.

• Relevant work experience in sales, guest services in the hospitality, theme park or travel/tourism market preferred

• Ability to perform multiple tasks in a fast-paced work environment, have a sense of urgency to complete projects and be detail oriented required

• Professional, friendly, and a positive-solution oriented attitude required

• Available to workdays, nights, weekends, and holidays

Physical Requirements

• Able to lift up to 25 lbs.; can push, pull, grasp, lift, kneel, stoop, climb, balance, crouch, and crawl

• Must be able to stand and/or walk for long periods of time on uneven ground

• Must be able to sit at a desk and computer workstation for up to 8 hrs a day

• Able to work in all-weather conditions.

• Must be able to safely lift, carry, and move materials independently and with team assistance when necessary.

• Ability to perform physical tasks including pushing, pulling, grasping, bending, stooping, kneeling, climbing, and reaching overhead.

• Must be able to stand and walk for extended periods, including on uneven surfaces and stairs.

• Ability to safely handle heavy, bulky, or awkward items using proper lifting techniques and assistance as needed.

• Capable of working in a physically demanding environment with frequent movement and manual labor activities.

Perks

• Work with an enthusiastic team and create lasting memories

• Free parking

• Competitive pay

• Paid time off

• Medical, dental, and vision Insurance

• Life insurance

• 401K

• Free admission for employees and their immediate family

• Employee discounts on food and merchandise

• Generous pass exchange program with area attractions

If you believe you meet the qualifications above and have an interest in joining the Anakeesta team, please apply online - thanks for your interest!