Senior Manager, Professional Services (EPM/Enterprise Planning SaaS)

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small.

Supported by operating principles of being strategy-led, values -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Anaplan is looking for a tenacious Senior Manager, Professional Services, based in Sydney, Australia. This is a fantastic opportunity to get involved in a highly visible, fast growing, leading SaaS cloud company.

The Professional Services Manager is a business-critical position to lead and scale a diverse team of Anaplan Solution Architects across ANZ. You will lead a team of experienced and developing Enterprise Performance Management professionals.

Focused on ecosystem enablement, you won’t be afraid to advise or respectfully challenge a Customer, Partner, or team member(s) to strive for a sustainable, thoughtful, and optimal deployment. Of course, you will have some fun and celebrate collective success along the way! We want our customers to become self-sufficient so they can extract additional value from Anaplan beyond their first process and quickly expand to make Anaplan their spine of decision making across their business.

Anaplan’s Professional Services team sits within the Customer Success function, working with and servicing Anaplan Customers and Partners.

Core accountabilities of the role include:

• Coaching, developing, enabling, and hiring of the Professional Services team in a sustainable way that aligns with Anaplan’s core values: Open, Authentic, Inclusive, Collaborative, Creative, Tenacious.
• Driving successful delivery of Anaplan Solutions on time and budget embracing The Anaplan Way, our hybrid-agile implementation methodology.
• Relationship management, business development and capacity management. You will work closely with Customers, the Services Engagement Director, Sales leaders, Alliances and our Partners to drive meaningful and successful outcomes.
• A keen understanding of business processes covering multiple functional areas including Finance, Supply Chain and Workforce Planning.
• Attainment and forecast of key metrics, including: services bookings, team utilization, gross margin, resource capacity, revenue mix, and project health.

What you'll be doing:

• Taking complex issues and breaking them down into simple, manageable steps or milestones.
• Guide and drive the Professional Services team to assess, advise, design, deliver and support successful Anaplan solutions.
• Bringing together and collaborating with various different stakeholders to lead diverse teams comprised of customer resources, implementation partner resources, and Anaplan employees from the sales process through to their go-live.
• Spot and identify additional opportunities for customer adoption and expansion and bring this to the attention of the Customer Success and/or Sales organization promptly
• Resolve customer escalations promptly and effectively
• Spend quality time with your direct reports to coach
• Establish and maintain regular cadence calls with various stakeholders for services bookings, revenue forecasting, capacity management, project status reporting and key initiatives.
• Actively recruiting new talent to join the Professional Services team as it grows.

Skills Required for the Role:

Leadership, Commercial Acumen, Persuasiveness, Resilience, Calmness, Methodical, Innovative, Intelligent, Articulate, Active Listener, Critical Thinker.

More about you:

• Overall more than a decade of experience - You will possess a successful track record with 8+ years’ experience managing software projects and teams, ideally with cloud applications. 
• You enjoy managing teams in a multi cultural environment and thrive in building, leading and coaching technical team members.
• A customer services orientated background, ideally with Enterprise Performance Management, Software Infrastructure Support and/or Multi-dimensional modeling.
• Must have been responsible for managing teams in diverse environments. Onsite/offshore model in a multi-vendor environment is ideal.
• Experience with Agile methodology.
• Ability to constantly exceed SLAs, improve processes and challenge the status quo.
• Ability to scope and help team members scope client engagements.
• Strong negotiation skills.
• Strong client management skills with Executive Level communication experience.
• Some travel is anticipated across the region to support new opportunities and active customer engagements.

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper - this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  

Fraud Recruitment Disclaimer  

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:  

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to [email protected] before taking any further action in relation to the correspondence.  

Candidate data processed during our recruitment activities is handled in accordance withour Candidate Privacy Notice. This may include the use of artificial intelligence or automated tools to assistour team in evaluating qualifications.