Parental Control Operator

Description

We're looking for a detail-oriented Parental Control Operator to configure parental controls for movies and series on the Angel app. You'll review subtitle files and automated tagging reports to pinpoint strong language, violence, and other sensitive moments, then set up the audio and video filters that let families choose what they hear and see.

You'll work closely with our captions and localization specialists, along with the product and engineering teams who build the parental controls feature. The ideal candidate has 2-3 years of experience in digital media, post-production, or media QC, a sharp eye and ear for detail, and the patience to work through a title frame by frame.

Your Day to Day Responsibilities

• Review subtitle and caption files (SRT, WebVTT, and similar formats) to find profanity and other language covered by our parental control guidelines, and confirm the timecode of each instance.
• Review automated tagging reports that flag visual moments such as violence, nudity, sexual situations, and drug use, and confirm or correct each flag by watching the scene.
• Configure audio parental controls by setting accurate mute points for flagged words, so filtered dialogue drops out cleanly without clipping the lines around it.
• Configure video parental controls by setting precise in and out points for scenes that should be skipped, keeping the story easy to follow when a filter is on.
• Catch what automation misses: words the subtitles leave out (background dialogue, song lyrics, uncaptioned audio), moments the tagging tool overlooks, and false flags that shouldn't be filtered.
• QC filtered playback on web, mobile, and TV apps to confirm every mute and skip lands where it should.
• Keep clear records of what was filtered in each title and why, so decisions stay consistent across the catalog.
• Help maintain the parental control guidelines, including category definitions and how to handle edge cases.
• Share feedback with product and engineering on how to make the tagging tools and configuration workflow more accurate and efficient.
• Meet delivery timelines so filters are ready when a title goes live on Angel.

Qualifications You Need to Have

• 2-3 years of experience in digital media, post-production, captioning, media QC, or a similar role.
• Comfort working with subtitle and caption formats (SRT, WebVTT, SCC, or similar) and reading timecode accurately, including frame rates and drop-frame vs. non-drop-frame.
• Experience reviewing reports and spreadsheets and checking them against the source video and audio.
• Good judgment and the ability to apply written guidelines consistently, even when a call isn't clear-cut.
• Comfort watching and listening to mature material (strong language, violence, sexual situations) as a regular part of the job.
• Clear written and verbal communication, and the ability to collaborate across teams.
• Strong organizational and time management skills, and a positive attitude in a fast-paced, deadline-driven environment.