Account Manager
Job Title: Account Manager
Department: Accounts/Customer Service
Reports to: Jeffrey Yeager
Job Summary:
The Account Manager is the person in charge of managing a Company's relationships with its customers. They are in charge of building long-term relationships with a group of customers and generally stay with customers for the length of their relationship with the Company. The goal is to keep clients or accounts as long as possible. The Account Manager may be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof.
Duties/Responsibilities:
Ensure that contracted services are being provided and that the customers’ expectations are being exceeded.
Develop and maintain long-term relationships with maintenance clients.
Communicate with the office any special requests the customer may have, especially in regard to scheduling, upcoming events, etc.
Daily communication with the service crews to review specific client needs and property details.
Monitor accounts for efficiency and profitability.
Perform inspections of assigned properties to ensure Angelo’s quality standards are being met and identify any areas of potential site enhancements or plant replacements.
Inspect plant materials for signs of insects and/or disease and overall health and ensure proper treatments as needed.
Communicate with the office regarding the pruning needs of properties and schedule.
Monitor and adjust irrigation systems for seasonal needs and identify any needed repairs.
Periodically inspect landscape lighting systems. Adjust timing and make small repairs if necessary.
Document all client interactions in Aspire software.
Ability to provide support to the Sales team.
Project Management on an as-need basis.
Required Skills:
Understanding of product design and reading plans.
Extraordinary marketing abilities.
Capability of strategic planning.
Exceptional communication skills.
Excellent time management skills with a proven ability to meet deadlines.
Strategic planning in logistics when organizing field crews and the delivery of materials to a work site on schedule.
Technology-savvy and ability to learn software with ease.
Strong analytical and problem-solving skills.
Expertise in documenting all events and transactions in a timely manner.
Ability to work in a flexible environment.
Must be a self-starter and be self-motivated.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced environment.
Education and Experience:
Five (5) years minimum in an Account Manager role.
10+ years in a professional environment such as that of Angelo’s Landscape Group or other service-related field(s).
Knowledge in Horticulture (Licensed - optional).
Physical Requirements:
Lifting 20+ pounds.
Driving to and from job sites from main office.
Ability to sit for long periods of time at a work station.