OTC Manager with German

Are you ready to play a key role in building a new Global Business Services organization from the ground up?

We are looking for an experienced OTC Manager to join a newly established GBS hub in Wrocław. This is a unique opportunity to combine operational leadership with the chance to shape processes, build a high-performing team, and contribute to the development of a growing finance function supporting the EMEA region.

Your responsibilities

• Lead, motivate, and develop the OTC team supporting EMEA operations.
• Drive day-to-day service delivery, ensuring high-quality execution of Order-to-Cash processes and achievement of agreed KPIs and SLAs.
• Manage workload distribution, capacity planning, business continuity, and team development activities.
• Act as the first escalation point for operational issues, ensuring timely resolution and stakeholder satisfaction.
• Support month-end and year-end closing activities related to OTC operations.
• Oversee customer account reconciliations, monitor outstanding balances, and ensure effective follow-up on aged receivables.
• Ensure accurate and timely processing and allocation of incoming payments.
• Prepare operational reports and performance analyses, identifying trends, risks, and improvement opportunities.
• Drive continuous improvement initiatives, process standardization, and automation projects.
• Partner closely with Finance, IT, Process Owners, and business stakeholders to enhance service quality and efficiency.
• Support transitions, process migrations, and stabilization activities as part of the GBS growth journey.
• Maintain and strengthen relationships with internal and external stakeholders across the region.
• Ensure compliance with internal controls, accounting standards, company policies, IFRS requirements, and local regulations.
• Keep process documentation and Standard Operating Procedures up to date.

What we're looking for

• At least 5 years of experience within Finance & Accounting, Shared Services, BPO, or GBS environments.
• Proven expertise in Order-to-Cash operations and service delivery management.
• Previous experience leading teams, including coaching, performance management, and talent development.
• Strong analytical skills with the ability to interpret data and drive business decisions.
• Fluency in German and good knowledge of English.
• Experience in process optimization, transformation projects, or operational excellence initiatives.
• Strong stakeholder management and communication skills.
• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field.
• Knowledge of SAP or a similar ERP platform would be an advantage.
• Additional language skills, particularly French, are welcomed.

Why join?

• Be part of building a brand-new GBS organization in Wrocław.
• Have a direct impact on shaping processes, team structure, and ways of working from the early stages.
• Work in an international environment supporting stakeholders across the EMEA region.
• Join a company investing in continuous improvement, operational excellence, and digital transformation.
• Enjoy a role that combines people leadership, operational management, and strategic influence.