Video Content Moderator with Norwegian

Customer Support Specialist with German or Italian - jun/middle/ senior

Employment type: Full-time

Location: Warsaw - hybrid

About the role

We are looking for Customer Support Specialists with German or Italian to join an international team. We are open to candidates at Junior, Mid and Senior level, depending on experience and skills.

In this role, you will support customers and business partners, resolve queries and ensure a high level of service. You will work closely with internal teams and use various systems and tools to manage requests and provide effective solutions.

What you will do

• Provide customer support via email, phone and/or chat in German or Italian and English.
• Respond to customer questions and resolve issues in a professional and timely manner.
• Investigate customer requests and provide accurate information and solutions.
• Work with internal teams to resolve more complex cases.
• Maintain accurate records of customer interactions in CRM and other internal systems.
• Follow established procedures, quality standards and service guidelines.
• Identify recurring issues and share feedback to help improve processes and customer experience.
• For more senior positions: support complex cases, mentor junior team members and contribute to process improvements.

Requirements

For Junior candidates

• Fluency in German or Italian - minimum B2 level
• Good command of English - minimum B2 level.
• Strong communication and interpersonal skills.
• Customer-oriented approach and a professional attitude.
• Good attention to detail and problem-solving skills.
• Ability to work with multiple systems and learn new tools quickly.
• Ability to work independently as well as part of an international team.
• Previous customer service or support experience is welcome but not required for Junior positions.

For Mid / Senior candidates

• Previous experience in customer support, customer service, technical support, operations or a similar role.
• Experience working with CRM, ticketing systems or other customer-support tools.
• For Senior-level candidates: experience handling complex cases, supporting colleagues or taking ownership of processes will be an advantage.

What we offer

• Full-time employment in an international and multicultural environment.
• Opportunities for candidates at Junior, Mid and Senior level.
• Professional training and onboarding.
• Clear opportunities for career development and progression.
• Language and professional development opportunities.
• Modern tools and systems.
• Competitive salary and benefits package.
• Supportive team environment with opportunities to work with colleagues from different countries.