Business Analyst

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business Analyst in Transformation Delivery Hub, you’ll play a key role in accelerating delivery of projects and programs, by gathering and clarifying requirements, analysing processes, and translating business objectives into actionable specifications for delivery teams, whilst aligning with stakeholder expectations to add real value.

The Business Analyst leads business analysis activities for medium-complexity initiatives, workstreams and cross-functional change programs. The role is responsible for investigating business problems, evaluating solution options, managing requirements, and driving process improvements to deliver measurable business outcomes. Working with a broad range of stakeholders, the analyst translates business needs into actionable solutions, influences decision-making and ensures alignment between business objectives and delivery outcomes. They operate with a high degree of independence and are expected to mentor junior analysts, contribute to BA best practices and support successful change adoption.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: Acacia, Manyata Tech Park

Work Hours: 7.00 am to 4.00 pm

Note 1: The standard work schedule for this role is 7:00 AM to 4:00 PM. However, candidates are expected to remain flexible and may be required to work earlier shifts, depending on project commitments and scheduled stakeholder engagements or meetings.

Note 2: There are multiple vacancies available for this role. Successful candidates may be matched to any of the available positions based on their experience, skills and business needs.

What will your day look like?

As a Business Analyst, you will:

• Lead the analysis of complex business situations to identify root causes, opportunities, risks and recommendations for improvement.
• Conduct feasibility assessments and evaluate solution options by analysing business impacts, costs, benefits, risks and strategic alignment.
• Own end-to-end requirements management activities for medium-complexity initiatives, including elicitation, prioritisation, traceability and change management.
• Facilitate stakeholder workshops and discussions to build alignment, resolve competing priorities and support informed decision-making.
• Develop and maintain business, process and data models that support business understanding, solution design and strategic decision-making.
• Analyse current and future-state business processes and identify opportunities to improve efficiency, effectiveness, customer outcomes and operational performance.
• Support development of business cases, benefits measures and value realisation approaches to ensure successful business outcomes.
• Lead solution validation activities, including acceptance criteria definition, UAT oversight and business sign-off activities.
• Assess business impacts arising from process, technology or organisational change and support implementation and adoption activities.
• Apply and promote organisational methods, standards, tools and governance practices to deliver consistent, high-quality analysis outcomes.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Business Analysis & Problem Solving like business situation analysis, root cause analysis, solution evaluation
• Requirements Management including elicitation, prioritisation, traceability, change management
• Business Process & Data Analysis and suggesting process improvements,
• Business and data modelling
• Facilitation and Influencing including negotiation and conflict resolution
• Solution validation and testing including UAT oversight and business sign off
• Agile and Waterfall delivery methodologies
• Process modelling tools (Visio, BPMN, data modelling or equivalent

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us? (Bengaluru GCC)

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 126475.

Job Posting End Date

27/10/2026, 11.59pm, (Melbourne Australia)