Pega Senior System Architect

About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

About the Role

As a Pega Senior System Architect (SSA) in our Digital Sales Experience domain, you’ll play a key role in designing, developing and supporting enterprise-scale Pega applications. This role is primarily focused on Pega platform engineering, integrations, security and operational excellence, with some involvement in Pega Customer Decision Hub (CDH) to support outbound customer communications.

You will work across the full application lifecycle, delivering scalable and resilient solutions while ensuring adherence to Pega best practices and enterprise standards. Working within an Agile environment, you’ll collaborate with Product Owners, Business Analysts, Architects and Engineering teams to deliver high-quality customer and business outcomes.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: Acacia - Manyata Tech Park, Bangaluru

Work Hours: Regular

What will your day look like?

As a Senior System Architect, you will

• Design, develop and maintain enterprise applications on Pega Platform.
• Build and support Pega components including Activities, Data Transforms, Data Pages, Report Definitions, Job Schedulers, Queue Processors and Data Flows.
• Develop and maintain integrations using REST APIs, SMTP for Email, SMPP for SMS, Event streams and File-based interfaces.
• Configure and support secure access by implementing authentication, authorization, access groups, roles, privileges and application security controls.
• Troubleshoot production issues, perform root cause analysis and implement sustainable solutions to improve platform stability and performance.
• Support data movement and processing across enterprise applications, ensuring reliable system integration and operational efficiency.
• Configure and maintain outbound communications including email and SMS treatments, templates and schedules within the CDH ecosystem.
• Partner with business and delivery teams during testing, release activities and production deployments.
• Contribute to release planning, environment management and deployment activities across development, test and production environments.
• Participate in Agile ceremonies, technical design discussions and continuous improvement initiatives.
• Mentor team members and provide technical leadership to support engineering capability growth.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• 5-8+ years hands-on experience delivering solutions on Pega Platform.
• Strong expertise in Pega application development, platform engineering and enterprise integration patterns.
• Experience developing and supporting Activities, Data Transforms, Data Pages, Report Definitions, Job Schedulers, Queue Processors and Data Flows.
• Proven experience implementing and supporting REST, Email, SMS, Events and File-based integrations.
• Solid understanding of authentication, authorization, access management and application security principles.
• Experience supporting and troubleshooting production environments, including performance tuning and issue resolution.
• Exposure to Pega Cloud environments and deployment processes across multiple environments.
• Working knowledge of Pega Customer Decision Hub, including Next-Best-Action Designer (NBAD), Actions, Treatments, Outbound Schedules, Engagement Policies
• Strong analytical, problem-solving and stakeholder management skills.
• Experience working within Agile delivery teams and collaborating across business and technology functions.

Good to have skills:

• Experience with Pega SendGrid integrations and troubleshooting.
• Knowledge of SMS and digital messaging channels.
• Banking and Financial Services industry experience.
• Experience supporting large-scale outbound communication campaigns.

Mandatory Certifications:

• Certified System Architect (CSA)
• Certified Senior System Architect (CSSA)
• Certified Pega Decisioning Consultant (CPDC)

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 126222.

Job Posting End Date

28/10/2026, 11.59pm, (IST)