Customer Relationship Manager

Apex Recruit • Bachelor's Degree • 7 days ago

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Salary

≈ $11k – $26k per year (Estimated)

Location

In office (Jakarta)

Seniority

Senior · 5+ years exp

Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Oct 13, 2026.

Overview

Company

Impact

Profile match

Apex Recruit

Apex Recruit is the recruitment and HR services brand of PT Apex Nusantara Indo, a Jakarta-based firm offering talent search and headhunting, HR advisory, onboarding and induction, expatriate hiring, corporate training and background checks. Headquartered in South Jakarta with partners in other markets, it serves clients in Indonesia, Singapore, Vietnam, Malaysia, Thailand and the Philippines in sectors such as banking, mining, FMCG, healthcare, automotive and machinery. Its client vacancies include regional and heavy equipment sales managers, finance and accounting managers, supply chain leads, site engineers and Mandarin-speaking HR roles.

apex-nusantara.com • HQ: Jakarta, Indonesia • Human Resources • Executive Search • Recruiting & Staffing

Requirements;

Bachelors degree in Business Administration, Finance, or a related field.
Proven experience (typically 5+ years) in order management, billing, or customer service, ideally within the Agriculture Industry.
Strong organizational skills and attention to detail in managing order and billing accuracy.
Proficiency in ERP systems and order/billing software.
Effective communication skills for interacting with customers and cross-functional teams.
Problem-solving abilities to quickly address and resolve order or billing discrepancies.
Sales, Marketing, Supply Chain, Demand Planning, Finance
Build and maintain strong relationships with key clients to enhance satisfaction and loyalty.
Serve as the primary contact for addressing customer inquiries, complaints, and feedback.
Conduct regular meetings or touchpoints to ensure alignment with client needs and expectations.
Design, implement, and manage rebate schemes in collaboration with sales and finance teams.
Ensure accurate calculation, processing, and tracking of rebates in line with agreements.
Monitor the performance and effectiveness of rebate programs, suggesting improvements as needed.
Coordinate with internal teams (sales, marketing, finance, and operations) to align customer and rebate strategies.
Communicate customer feedback and rebate-related insights to relevant stakeholders.
Prepare and present reports on customer engagement, rebate performance, and financial outcomes.
Ensure all rebate programs comply with company policies and regulatory requirements.
Maintain accurate records of rebate agreements and transactions.
Streamline rebate processes to improve efficiency and minimize errors.
Identify opportunities to enhance customer experience through value-added rebate offerings.
Answering customer queries and dealing with complaints.
Implementing strategies to test the various forms of marketing developed by your team.
Liaising with other departments to create a CRM strategy that works across the board.
Accounts Receivable Management
Regular follow up for collections.
Any other responsibilities assigned by the respective manager