Customer Care Agent (Hardware / Software)

Job Mail • English: C1 (Optional) • 4 days ago

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Salary

≈ $9k – $19k per year (Estimated)

Location

In office (South Africa)

Seniority

Junior · 1+ year exp

Employment

Full-Time

Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on Oct 20, 2026. Job Mail scores C on the Alion truth index.

Overview

Company

Impact

Profile match

Job Mail

Job Mail is a South African online job board offering a large selection of vacancies across the country and some positions abroad. Job seekers can search and apply for jobs online, upload a CV and receive job alerts, while employers and recruitment agencies can advertise positions to a broad national audience. The brand is one of the longer-established names in South African job advertising and is operated from South Africa.

jobmail.co.za • HQ: Pretoria, South Africa • Job Boards & Aggregators • Est. 1997

Key tasks include:

Handle general customer queries
Diagnose and troubleshoot customer problems
Resolve fundamental product technical issues
Assisting and training customers on the company’s products and software
Handling customer complaints.
Reporting customer issues
Product and software testing

Requirements Include:

Driver’s license own / reliable transport required
Fluent in English, any additional language is a plus
Matric
Additional certification in Client Services Management a plus
1+ years' experience in a similar role
Ability to work shifts and weekends
Knowledge of Golf is a plus
Strong technical skill

Knowledge, skills and attributes:

Proven work experience in Client Support Services
Proficiency in Microsoft Office Suite
Strong attention to detail
Strong conflict and change management skills
Strong communication and interpersonal skills
Ability to be resourceful and proactive when issues arise
Strong organizational skills
Multitasking and time management skills, with the ability to prioritize tasks
Solid written and verbal communication skills
Honesty and Integrity
Eager to work in a fast paced and dynamic environment
Strong verbal and written communication skills
Strong interpersonal skills at all levels of the business
Critical thinker and strong problem-solving skills
Able to handle pressure and meet deadlines
Motivated, hardworking and enthusiastic individual
Able to work independently and be a team player

Shift hours:

Early Shift - 8:30am till 5:00pm
Late Shift - 13:30pm till 22:00pm
Grave Shift - 17:30pm till 02:00am

To be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position.

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