Client Development Manager

Job Summary: Client Development Manager (CDM)

The Client Development Manager (CDM) is responsible for regional sales activities, driving sales revenue, managing customer and vendor relations, and related sales performance in their region. The CDM will monitor sales in relation to financial goals, prepare and deliver sales materials, and organize and/or attend exhibits and other promotions. The CDM is also responsible for forming strategic selling and large account plans within the corporate sales model.

Key Responsibilities

· Serve as a single-point-of-contact for key accounts; administer all services for client, such as testing, implementation of sales programs, training, and ongoing support as needed.

· Manage and grow major account activity to generate profitable sales and positive customer satisfaction.

· Collaborate with customer contacts, up to and including senior level executives, in order to define needs and provide solutions.

· Identify and target new business sales opportunities.

· Promote and maintain the organization’s brand image and identity within the marketplace.

· Develop sales plans for territory or area; manage all aspects of strategic sales initiatives for these regions.

· Ensure effective response to sales leads, i.e. forwarding literature, plant tours, provide quotations and ensure timely follow-up.

· Provide input and assist in development of presentations and other marketing collateral.

· Create and conduct in-depth sales presentations that highlight key benefits, ROI, and value the company’s products/services.

· Identify and resolve risks associated with the delivery and/or provision of customer contracts; manage client expectations throughout the contract.

· Ensure cohesive external customer liaison to ensure contractual obligations are met and problems are escalated internally as appropriate.

· Assist in ensuring data is being regularly collected, analyzed and presented regarding sales. department continuous improvement performance, e. g. quote cycle time, quote activity levels, closure rate and new business sales development.

· Monitor project daily tasks to ensure timely delivery of product to the customer.

· Act as a liaison between customer purchasing functions and ISSR Team as required.

· In conjunction with purchasing and materials management ensure that customer program requirements and relevant approvals are in place.

· Facilitate meetings between the various manufacturing and administrative functions within the company to ensure compliance with customer requirements.

· Participate in negotiating and closing sales contract terms and conditions.

· Act as primary contact with customer technical and program management personnel on administration of the program.

· By targeted segment, assist in the development of lists of potential new customers and prepare Prospect Profiles.

· Assist in Target Market Segment research and Prospect Profiles.

· Make ongoing prospect and customer calls and visits, i.e. Architect, Engineer, GC, End User, visits for business development.

· Attend trade shows.

· Ensure the customer is kept informed with respect to quote and delivery activity, manufacturing and quality matters.

· Obtain customer delivery requirements and forward information to the customer service team; obtain delivery promises, status reports etc. and transmit these back to the customer as required.

· Attend work planning and execution meetings as may be required.

· Participate in continuous improvement team activities.

· Track key performance indicators as required.

· Analyse and monitor product margins and summarize findings for presentation to senior management.

· Assist the VP Sales, Marketing Manager and National VP, Sales & Marketing as required.

· May assist in the training of new employees in accordance with approved policies and procedures.

· Maintain good housekeeping practices in work area using the 5s + 1 principles

· Duties and responsibilities may be amended from time to time in order to support efficient company operations.

What you Bring

· Bilingual - must be fluent in French and English

· 5+ years of proven success leading sales teams and delivering sustained revenue growth

· Experience in construction, building materials, manufacturing, or related industries

· Proven ability to lead sales transformation by leveraging CRM systems and data analytics to drive modern selling strategies, enhance consistency, and enable data-driven decision-making across the organization.

· Experience in Aluminum building envelop system, windows, doors, curtain wall would an asset

· Strong commercial acumen including contracts, drawings, and project-based sales

· College degree preferred

Leadership Profile

· Strategic growth mindset

· Strong influencing and relationship-building skills

· Drives accountability and alignment

· Comfortable leading through change

Additional Information

· Travel as required

· Salary range: $96,000-$116,000

· This is a replacement position

Our Benefits

We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.

• Annual Incentive Program
• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision)
• RRSP with company contribution and matching
• Employee Stock Purchase Plan with company matching
• Paid Time Off/Vacation
• Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Short Term and Long-Term Disability Program
• Training and Career Progression

Accessibility: We are committed to providing an inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise Human Resources of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Apogee and our brands are an Equal Opportunity Employer.