Customer Relations Coordinator
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Location
In office (Bengaluru)
Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 12, 2026.
Overview
Company
Impact
Profile match
Best multispeciality hospital in India offering cashless advanced medical care, 24×7 emergency services, top specialists, and NABH-accredited treatment. A trusted hospital network in India for cardiology, orthopaedics, neurology, maternity care, cancer treatment, and comprehensive family healthcare.
Backed by One Equity Partners
Patient Experience & Service
- Assist patients and attendants with queries, concerns, and service requests.
- Ensure a smooth patient journey from admission to discharge.
- Guide patients regarding hospital facilities, services, and policies.
- Monitor patient satisfaction levels and identify improvement opportunities.
Complaint Management
- Receive, document, and resolve patient complaints and grievances.
- Coordinate with clinical and non-clinical departments for timely issue resolution.
- Maintain complaint records and provide regular status updates.
- Escalate critical concerns to management when required.
Feedback Management
- Conduct patient feedback and satisfaction surveys.
- Analyze feedback trends and prepare reports.
- Share insights with department heads for service improvement initiatives.
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