Conversational Commerce Program Manager

Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

Apple Store Online is defining how Apple participates in a world where AI agents mediate commerce. This role takes that vision and operationalizes it. You will connect the dots across strategic initiatives, emerging technologies, and external partnerships, bringing clarity to complexity and turning insights into action. The work spans agentic partnerships, new experiences, expansions, and the coordination across the Digital Experience team that holds it all together. If you are energized by simplifying complex systems and processes and making them move faster and smarter, this role is built for you.

Description

We are looking for a non-traditional Program Manager who blends strategic thinking, operational expertise, and a passion for emerging technology to transform how we work. Operating at the intersection of strategy and operations, this person connects initiatives, partnerships, and different ways of working to uncover opportunities and accelerate outcomes. They thrive in ambiguity, challenge conventional approaches, and build smarter, more scalable ways of working. This role requires someone equally comfortable shaping strategic discussions with executives and rolling up their sleeves to solve complex operational challenges.

Minimum Qualifications

4+ years in program management, operations, or a related discipline within a complex, cross-functional organization

Demonstrated ability to navigate ambiguity, structure complex problems, and translate strategic objectives into meaningful action

Strong analytical and problem-solving skills, with experience using data to uncover insights, evaluate opportunities, and inform decisions.

Demonstrated ability to be comfortable operating in fast-paced, ambiguous environments with shifting priorities

Exceptional communication, storytelling, and executive presentation skills, with the ability to simplify complex concepts and influence senior stakeholders.

Bachelor’s degree or equivalent experience

Preferred Qualifications

Experience in digital commerce and online retail across a variety of platforms

Experience operating at the intersection of retail strategy, technology, and organizational transformation

Strong understanding of emerging technologies, including AI, with the curiosity and initiative to experiment with new tools and approaches

Experience building AI-powered tools, prototypes, or lightweight solutions that improve team productivity and decision-making

Experience supporting executive-level strategic planning, operational analysis, and cross-functional decision-making