Premium Customer Sales Executive

Work Location: Not remote /*generated inline style */

Working Hours: Full Time /*generated inline style */

About Us

A HOME FOR EVERYONE.

Every person on the planet dreams of a better home. Andat LIXIL, we’re committed to making better homes a reality for everyone, everywhere.

We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

Our planet is the home we all share. So how we do business matters. Ourinclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.

LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.

We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition.

A home for everyone.

Job description

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Job Purpose:

Personality and professional business appearance for delivering sales performance achievement within the luxury private residence market and establishing and nurturing relationships with interior designers, high-net-worth individuals and other key influencers in the luxury space. This role will combine direct sales efforts with strategic relationship-building to drive revenue growth and brand presence.

Job Responsibilities :

Drive Sales Performance

• Drive sales of luxury private residences by identifying, targeting, and securing high-net-worth clients and prospects homeowners by nurturing and maintaining relationships with interior designers who are key influencers to lead to these markets and ensure delivery of LIXIL products and brand awareness as well as brand confidence to achieve sales targets.
• Explore new business opportunities by approaching new potentials to make sure that the company can expand market share and achieve sales targets.
• Develop and supervise a strategic, consistent and long-term PCS network and continue to improve product knowledge to interior designers and homeowners.
• Keep management informed about the market situation and competitor activities by reporting the sales activities, market trends in account responsibility. Nurturing Pipeline and Specification
• Actively seeking to expand new Interior Designers and Architects to create new opportunities within the luxury private residence market.
• Cultivate strong partnerships with interior designers and architects who are key influencers for high-net-worth and prospect homeowners by developing engagement plans to build and maintain long term relationships to enhance brand loyalty.
• Provide efficient end-to-end service to customers to ensure a hassle-free service experience.
• Support all relevant sales and marketing activities such as designer club, Product launch plan etc.

Customer Experience:

• Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions and engagements - from proposal until product delivery and after sales service support.
• Collaborate with internal teams such as marketing, sales, category management, IT, Finance, etc. to ensure that gaps in the customer experience are proper fixed irrespective of where they occur in the journey
• Ensuring the customer experience strategies are aligned with company business goals and outcomes

Qualifications:

• Bachelor’s or higher in any field
• A minimum of 2-3 years’ experience in Premium Customer Sales, Highend-Home Decoration or Luxury brands.
• Demonstrable experience leading and managing customers.
• Exceptional interpersonal and communication skills
• Deep understanding of the luxury market, interior design trends and the preferences of affluent clients.
• Critical thinker and problem-solving skills
• Highly motivated, self-driven, and passionate to drive achievement
• Demonstrable ability to multi-task and adhere to deadhere to deadlines
• Service minded

LIXIL

A HOME FOR EVERYONE.

Every person on the planet dreams of a better home. Andat LIXIL, we’re committed to making better homes a reality for everyone, everywhere.

We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

Our planet is the home we all share. So how we do business matters. Ourinclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.

LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.

We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition.

A home for everyone.

LIXIL is an equal opportunity employer, with an inclusive culture that embraces diversity. We will consider all qualified applications for employment without regard to race, ethnicity, nationality or national origin, color, religion or beliefs, sex, sexual orientation, gender identity or expression, veteran status, or disability status.

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