AIX Field Service Engineer III

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

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You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Identifies and starts to drive areas for improvement for digital tools. Globally the AIX Field Service Engineerserves as the main point of contact for customer site digital tools.
• Internally explains and starts communicating difficult or sensitive problems to upper management building consensus with team and customers.
• Supports complex problems looking for new ways to solve problems using numerous sources of information and data analytics and starting to share with upper management.
• Responsible for model propagation and dashboard configuration. Starts to provide feedback to Package owners on content.Main point of contact for all digital tool issues within site and with HQ.
• Mentors on troubleshooting methodologies on specific tools and other tools processes.
• Understands BKM modeling techniques becoming highly knowledgeable in other tools and systems.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.Have knowledge of Applied' s digital products and applications. Knowledge of Equipment and Fab Operations.

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work.

Leadership

• No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.

• Uses Applied Problem Solving Technique for the issue resolution framework

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies.

Interpersonal Skills

• Explains complex information to others in straightforward situations.

Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.