Customer and Commercial Operations II

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

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You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Manage escalations and handle difficult customer situations professionally.

• Strengthen customer relationships by anticipating needs and resolving issues proactively; support order management and delivery coordination.

• Conduct proactive order reviews and provide updates on high-value orders and shipments; resolve issues with strong domain expertise.

• Collaborate cross-functionally to expedite parts and lead expedition efforts.

• Support quarterly revenue goals, including cross-selling and upselling initiatives; contribute to billing and audit readiness.

• Handle complex multi-site billing and entitlement; support SOX/ISO audits.

• Oversee onsite inventory reconciliation across locations; drive process improvements.

• Document processes, update BCP, and generate reports for decision-making.

• Support system testing (RIT/UAT) and independently troubleshoot routine system issues (e.g., B2B, ASN) affecting daily operations.

• Assist with MDG customer master setup and apply compliance standards consistently across routine operations and support the achievement of departmental KPIs and business objectives.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work

Leadership

• No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

Additional Information

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Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.