Senior Client Service Associate, Wealth Operations

Job Summary

The Senior Wealth Client Service Associate (Senior CSA) serves as a senior-level member of the client service team, responsible for delivering exceptional client experiences while providing leadership, technical expertise, and operational oversight. Building upon the core CSA responsibilities, this role owns more complex client relationships, serves as a subject matter expert across systems and processes, and plays a critical role in training, mentoring, and driving process improvements.

The Senior CSA proactively identifies opportunities to enhance the client experience, resolve complex issues, and partners closely with advisors and firm leadership to ensure consistent, high-quality service delivery across the organization.

What You'll Gain/ Impact

• Opportunity to serve as a senior-level leader in client service, directly shaping the quality and consistency of high-touch client experiences across a complex book of relationships
• Exposure to sophisticated wealth management operations, including complex account structures, custodial platforms, and multi-faceted service scenarios that deepen your industry expertise
• Ability to influence team performance and professional growth by mentoring and coaching fellow Client Service Associates, leaving a lasting impact on the broader service culture
• A platform to drive meaningful process improvements and operational efficiencies that enhance scalability and reduce risk across the organization
• Hands-on collaboration with advisors and firm leadership, positioning you as a trusted subject matter expert and strategic partner in service delivery

Key Responsibilities

• Own and manage a complex book of client relationships, ensuring a high-touch, proactive service experience.
• Serve as the primary point of contact for advanced client needs, including complex money movement, account structures, and non-standard requests.
• Translate client needs into appropriate actions across custodians, internal teams, and systems, ensuring accurate execution from start to finish.
• Anticipate client needs and proactively identify opportunities to improve service delivery.
• Take full ownership of complex service requests, ensuring timely resolution with minimal client impact.
• Maintain oversight of data integrity within CRM and ensure accurate reporting and tracking of client activities.
• Demonstrate deep knowledge of firm systems, workflows, and custodial platforms to effectively support client and advisor needs.
• Serve as a resource for complex account structures, including specialized paperwork and processes.
• Provide guidance to team members on system usage, workflows, and best practice.
• Act as a mentor and role model for CSAs, providing coaching, guidance, and support on both technical and client service skills.
• Support onboarding and training efforts for new team members across CSA and broader service teams.
• Promote a culture of accountability, collaboration, and continuous improvement within the team.
• Identify inefficiencies and lead efforts to improve workflows, enhance scalability, and reduce operational risk.
• Serve as a subject matter expert for key processes, tools, or service areas.

Candidate Qualifications

• Bachelor's degree (preferred)
• Six+ years of directly related industry experience (preferred); experience in financial planning and/or the securities industry.
• Excellent interpersonal and communication skills, with the ability to build rapport with clients.
• Demonstrated ability to manage complex client relationships independently.
• Advanced knowledge of custodial platforms, CRM systems, and operational workflows.
• Proven ability to mentor, train, and influence team members.
• Excellent communication and interpersonal skills, with a strong client service orientation.
• High level of accuracy, attention to detail, and organizational skills.

Preferred Skills

• Strong problem-solving skills with the ability to assess complex situations and implement effective solutions.
• Strong professionalism, integrity, and commitment to confidentiality.
• Knowledge of regulatory requirements, industry best practices, and technology solutions.
• Deep understanding of financial planning concepts, account types, and investment operations.
• Experience supporting alternative investments or complex account structures.
• Ability to drive process improvement and contribute to operational strategy.
• Resourceful, proactive, and solutions-oriented mindset.