Quality Assurance Coordinator

Job Purpose:

The QA Coordinator is responsible for the overall management, maintenance, compliance, monitoring, and continual improvement of the ISO 9001:2015 Quality Management System (QMS). This role serves as the QMS custodian and primary point of contact for all quality-related matters, ensuring that quality processes are effectively implemented, maintained, audited, measured, and improved throughout the organisation.

Key Responsibilities:

Quality management system ownership

• Maintain full responsibility for the ISO 9001:2015 quality management system (QMS).

• Ensure all QMS processes, procedures, records, and controls are established, implemented, maintained, and continuously improved.

• Ensure ongoing compliance with ISO 9001:2015 requirements and certification standards.

• Monitor QMS effectiveness and recommend improvement initiatives.

• Report on QMS performance, risks, trends, and improvement opportunities.

• Maintain effective communication with the certification body and coordinate all certification activities.

Internal & external auditing

• Develop and manage the annual internal audit programme.

• Conduct internal process and departmental audits in accordance with the audit schedule.

• Prepare audit reports and ensure timely closure of audit findings.

• Develop and manage supplier audit schedules and conduct critical supplier audits.

• Conduct subcontractor qualification and assessment audits as required.

• Coordinate and manage all external audits, including certification, surveillance, and client audits.

• Facilitate root cause analysis and corrective actions arising from audit findings.

Supplier quality management

• Maintain and manage the approved supplier list.

• Coordinate annual supplier evaluations and monitor supplier performance.

• Issue supplier alerts where required and ensure corrective actions are implemented and closed.

• Participate in supplier qualification and vendor approval processes.

• Provide quality-related information for vendor applications and customer prequalification submissions.

Document & process control

• Maintain and update the quality manual and all controlled QMS documentation.

• Review and update the quality policy, organisational context, interested parties register, risks and opportunities register, and strategic direction documentation.

• Ensure effective document control and record retention processes.

• Monitor departmental quality objectives and report performance against targets.

Training & awareness

• Facilitate quality management system induction training for new employees.

• Provide QMS awareness and process training to employees as required.

• Promote a culture of quality, compliance, and continual improvement across the organisation.

Non-conformance & corrective action management

• Manage the non-conformance reporting (NCR) process.

• Coordinate investigations, root cause analysis, corrective actions, and effectiveness reviews.

• Ensure customer complaints are investigated, recorded, addressed, and closed out effectively.

• Monitor corrective and preventive actions arising from audits, incidents, complaints, and improvement initiatives.

Customer satisfaction & continual improvement

• Manage customer satisfaction surveys and feedback processes.

• Analyse customer feedback and identify improvement opportunities.

• Maintain customer feedback and complaint registers.

• Coordinate lessons learned activities and communicate outcomes across the business.

• Drive continual improvement initiatives aligned with business objectives and ISO 9001 requirements.

Management review & reporting

• Plan, prepare, coordinate, and facilitate annual management review meetings.

• Compile presentations, reports, performance metrics, and improvement recommendations.

• Monitor and ensure closure of management review actions.

• Maintain QMS performance reporting dashboards and quality metrics.

Compliance & equipment control

• Monitor equipment control registers and ensure calibration, inspections, certifications, and testing activities are completed as required.

• Ensure compliance-related records are maintained and reviewed.

• Monitor quality risks and mitigation actions.

Group & stakeholder engagement

• Act as the organisation's primary quality assurance representative.

• Participate in Group QA meetings and provide quality performance input.

• Liaise with customers, suppliers, auditors, certification bodies, and other external stakeholders on quality matters.

Internal relationships:

• Top Management.

• Department Managers.

• Colleagues.

External relationships:

• Certification bodies.

• Customers.

• Suppliers and Subcontractors

Knowledge

• In-depth understanding of ISO 9001:2015 requirements and quality management principles.
• Strong knowledge of quality assurance, auditing methodologies, risk management, and continual improvement practices.
• Knowledge of corrective action systems and root cause analysis techniques.
• Matric (Grade 12).
• ISO 9001:2015 introduction.
• ISO 9001:2015 implementation.
• ISO 9001:2015 internal auditor.

Qualifications/Experience

• Minimum 3-5 years' experience maintaining and improving an ISO 9001 quality management system.
• Proven experience conducting internal and supplier audits.
• Experience coordinating external certification audits.
• Experience managing corrective action and continual improvement processes.

General requirements:

• Proficient in Microsoft Office Suite.
• Excellent written and verbal communication skills in English.
• Afrikaans proficiency advantageous.
• Valid driver's licence.

Personal attributes:

• Strong attention to detail.
• Planning and organisational skills.
• Analytical and critical thinking.
• Problem-solving and decision-making.
• Excellent communication and interpersonal skills.
• Report writing and presentation skills.
• Time management and prioritisation.
• Initiative and accountability.
• Ability to work independently.
• Influencing and stakeholder management.
• Continuous improvement mindset.
• Integrity and professionalism.
• Adaptability and resilience.
• Teamwork and collaboration.

Closing date: 16 October 2026