Business Development Manager

Purpose of the Job

As a Business Development Manager at Aramex, your primary objective is to drive substantial financial growth by acquiring new customers and expanding relationships with existing ones. By understanding customer requirements and aligning them with Aramex solutions, you will play a crucial role in achieving targeted revenue growth and enhancing customer satisfaction.

Job Description

• Plan and prioritize personal sales activities towards achieving agreed targets including costs and sales - especially managing personal time and productivity.
• Plan and manage personal business portfolio/territory according to an agreed market development strategy.
• Manage pricing and margins according to agreed targets.
• Retain existing business in line with objectives.
• Use customer and prospect contact activities tools and systems, and update relevant information held in these systems.
• Support local and national marketing initiatives.
• Monitor and report on market and competitor activities and provide relevant feedback, reports and information.
• Report according to systems and requirements.
• Communicate and negotiate internally and externally to support the development of profitable business and sustainable relationships.
• Represent the Company at meetings and presentations as necessary to perform duties and aid business development.
• Grow the revenue and GP of the business by building a base of new clients across Air, Sea, Road and Warehousing
• Maintain and develop relationships with existing portfolio of account whilst maximising all sales opportunities by winning business.
• Plan personal sales activity effectively with regular contact via telephone, email and face to face communication
• Actively promote the brand and always provide exceptional customer service
• Self-generate appointments to maximise revenue
• Effectively manage and maintain Salesforce CRM, ensuring all sales activities, customer interactions, leads, opportunities, and account information are accurately recorded and regularly updated to support business growth and forecasting.
• Obtain and maintain excellent knowledge of our capabilities and services
• Provide advice and guidance to resolve queries and ensure follow up and resolutions are delivered
• Be fully accountable for the growth of GP (gross profit) across these products, Air, Sea, Road, and Warehousing

Key Result Areas:

• Achieving new business sales targets predominately within the scope of the Aramex portfolio range.
• Retention of existing business in line with specified targets.

Job Requirements - Experience and Education

• 3 + years’ experience in an Air & Sea / Road and Warehousing sales role
• Commercially focused with a strong passion for customer service
• Self-motivated and driven with an entrepreneurial spirit
• A confident communicator
• Ability to be a self-starter, build own sales pipeline as well as manage customer accounts and relationships
• Ability to work successfully in an autonomous role

Additional Requirements:

• Demonstrated ability to develop and execute comprehensive business development strategies to achieve revenue targets and expand market presence.
• Extensive experience in building and maintaining strong relationships with clients and internal stakeholders.
• Advanced analytical skills with the ability to analyze market trends, identify opportunities, and develop strategies to capitalize on emerging trends.
• Proficiency in using CRM systems and other sales tools to manage leads, track progress, and generate reports.
• Willingness to travel domestically as needed to meet with clients, attend industry events, and participate in business meetings.
• Thorough understanding of financial principles and ability to analyze and interpret financial data to support business decisions.
• Knowledge of regulatory requirements and industry standards in the logistics and shipping sector.
• Commitment to upholding Aramex's values of integrity, excellence, and customer focus in all business dealings.

Leadership Behaviors

Building Outstanding Teams

Setting a clear direction

Simplification

Collaborate & break silos

Execution & Accountability

Growth mindset

Innovation

Inclusion

External focus

Skills

Financial Acumen

Team Collaboration

Adaptability

Business Acumen

Influencing Skills

Communication Skills

Problem Solving

Commercial Acumen

Customer Centric

Negotiation Skills